Livanessa Pena De Jesus
Brooklyn,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a role in early education positions. Ready to help team achieve company goals and values.
Overview
5
5
years of professional experience
Work History
Home Health Aid
Platinum Home Care Healthcare
Brooklyn, NY
03.2023 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
Supervisor
JETRO
Brooklyn, NY
04.2022 - 01.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Boosted team performance by developing customer service training materials and conducting service training.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Developed and implemented customer service policies to enhance satisfaction.
Teacher's Assistant
Stepping Stones Early Learning Centre
Santiago, Dominican Republic
02.2019 - 03.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Handed out classroom materials, like pencils, paper, and crayons.
- Assisted lead teachers with lesson plan creation and materials development .
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Documented student progress and communicated with parents to keep informed.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
Education
Cenapec High School
06.2014
Skills
Time Management
Active Listening
Teamwork
Customer Service
Timeline
Home Health Aid
Platinum Home Care Healthcare
03.2023 - Current
Supervisor
JETRO
04.2022 - 01.2023
Teacher's Assistant
Stepping Stones Early Learning Centre
02.2019 - 03.2022
Cenapec High School