Livia Fitts

• Maintained records of daily data communication transactions, problem reports and remedial actions taken.
• Assisted customers with various types of technical issues via email, chat, and telephone.
• Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
• Guided customers through step-by-step solutions in a clear and concise manner.
• Resolved record-breaking backlog of support tickets following major system malfunction.
• Provided training sessions to new staff members on help desk best practices and procedures.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Maintained accurate records of all interactions with customers in the help desk tracking database.
• Documented issues in bug tracking system for reporting.
• Participated in regular meetings with the management team to discuss progress towards goals.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.

OTR Planner:

• Participated in regional meetings with stakeholders to discuss current issues related to transportation planning initiatives.
• Performed daily tasks with precision and efficiency, including creating and organizing the daily plan.
• Prepared and printed necessary paperwork for the loaders.
• Compiled an inventory of scheduled loads, advancing any unscheduled freights when truck space allowed.
• Conducted searches for lost freight and coordinated with the appropriate department to track and recover it.
• Managed truck driver check-ins, recording arrival times, destinations, and company details to prevent errors such as fraud or improper unloading.
• Collaborated closely with loaders to promote a strong team dynamic.

• Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
• Navigated and operated to deliver boxes deliveries per day.
• Delivered rush merchandise on tight schedules to meet customer targets.
• Positioned blocks and ties around items to secure cargo during transit.
• Notified customers of delays, decreasing calls to support.
• Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
• Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
• Worked effectively in team environments to make the workplace more productive.

• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
• Trained employees on additional job positions to maintain coverage of roles at all times.
• Greeted and encouraged feedback from customers to implement in-store operational changes.
• Recruited and hired qualified candidates to fill open positions.

• Coordinated daily operations including check-ins and check-outs, room assignments, and special requests from customers.
• Checked in guests using established procedures,and verified guest identification and credit card information.
• Greeted guests upon arrival, answered inquiries, and provided information about hotel services.
• Arranged tours, taxis, or restaurant reservations for customers.
• Responded to inquiries and room requests made online, by phone, and via email.
• Contacted housekeeping or maintenance staff to report room or building issues.
• Adhered strictly to all established policies and procedures related to safety and security protocols.
• Assisted other departments in resolving customer issues quickly and efficiently whenever needed.
• Recorded guest comments or complaints, escalating to management for immediate resolution.
• Maintained accurate records of occupied rooms, reservations and cancellations.
• Adhered to company policies and procedures when performing job duties.
• Managed the switchboard, transferring calls and taking messages as required.
• Handled telephone inquiries regarding availability of rooms, prices, and facilities, directing calls accordingly.
• Responded to customer complaints and addressed issues promptly and professionally.
• Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

• Coordinated daily operations including check-ins and check-outs, room assignments, and special requests from customers.
• Checked in guests using established procedures,and verified guest identification and credit card information.
• Greeted guests upon arrival, answered inquiries, and provided information about hotel services.
• Arranged tours, taxis, or restaurant reservations for customers.
• Responded to inquiries and room requests made online, by phone, and via email.
• Contacted housekeeping or maintenance staff to report room or building issues.
• Adhered strictly to all established policies and procedures related to safety and security protocols.
• Assisted other departments in resolving customer issues quickly and efficiently whenever needed.
• Recorded guest comments or complaints, escalating to management for immediate resolution.
• Maintained accurate records of occupied rooms, reservations and cancellations.
• Adhered to company policies and procedures when performing job duties.
• Managed the switchboard, transferring calls and taking messages as required.
• Handled telephone inquiries regarding availability of rooms, prices, and facilities, directing calls accordingly.
• Responded to customer complaints and addressed issues promptly and professionally.
• Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

• Coordinated daily operations including check-ins and check-outs, room assignments, and special requests from customers.
• Checked in guests using established procedures,and verified guest identification and credit card information.
• Greeted guests upon arrival, answered inquiries, and provided information about hotel services.
• Arranged tours, taxis, or restaurant reservations for customers.
• Responded to inquiries and room requests made online, by phone, and via email.
• Contacted housekeeping or maintenance staff to report room or building issues.
• Adhered strictly to all established policies and procedures related to safety and security protocols.
• Assisted other departments in resolving customer issues quickly and efficiently whenever needed.
• Recorded guest comments or complaints, escalating to management for immediate resolution.
• Maintained accurate records of occupied rooms, reservations and cancellations.
• Adhered to company policies and procedures when performing job duties.
• Managed the switchboard, transferring calls and taking messages as required.
• Handled telephone inquiries regarding availability of rooms, prices, and facilities, directing calls accordingly.
• Responded to customer complaints and addressed issues promptly and professionally.
• Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.