Livia Fuentes
The Bronx,NY
Summary
As an experienced medical secretary, I offer exceptional organizational abilities and a steadfast dedication to maintaining patient confidentiality while delivering superior customer service. My proficiency in administrative tasks, coupled with a detail-oriented approach and a commitment to accuracy and efficiency, make me well-equipped to contribute effectively to your healthcare team.
Overview
24
24
years of professional experience
Work History
Medical Secretary
Integrated Medical Professionals PLLC
New York , New York
04.2007 - Current
- Scheduling Appointments: Coordinating patient appointments.
- Patient Communication: Handling phone calls, emails, and in-person inquiries from patients, directing them to the appropriate healthcare personnel.
- Medical Records: Organizing and maintaining patient records.
- Processed Billing Information: Resolving insurance issues, and verified patient insurance coverage.
- Administrative Support: Assisting with administrative tasks such as scanning paperwork, ordering supplies, and maintaining office inventory
- Patient Intake: Greeting patients, gathering personal information, and helping them complete necessary forms.
- Handling Confidential Information: Ensuring patient confidentiality and adhering to all healthcare privacy regulations (e.g., HIPAA in the United States).
- Medical Billing: Optimized medical billing processes resulting in increased efficiency and accuracy.
- Collaboration: Coordinating with management and staff within the facility to ensure smooth operations and patient care.
Surgical Coordinator
Drs. Raskin and Rettig Hand Surgery PC
New York , NY
01.2000 - 03.2006
- Patient Coordination: Schedule surgeries for patients, coordinating with surgeons, anesthesiologists, and other medical staff. Ensure all necessary pre-operative tests and assessments are completed. Provide patients with information about their procedures, including pre-operative instructions and what to expect during recovery.
- Administrative Tasks: Maintain accurate patient records, including medical histories and consent forms.
Coordinate with insurance providers to obtain pre-authorizations and verify coverage for surgical procedures. Handle paperwork related to surgical procedures, including billing and insurance claims. - Communication: Serve as a liaison between patients, physicians, and other medical staff to ensure smooth communication and coordination of care. Address patient concerns and questions related to their surgeries.
- Post-Surgical Care: Coordinate post-operative appointments and follow-up care as needed.
- Training and Support: Educate patients on post-operative care instructions and potential complications.
Education
Some College (No Degree) - Liberal Arts And General Studies
LaGuardia Community College of The City University of New York
Long Island City, NYHigh School Diploma -
Jane Addams High School For Academic Careers
BronxSkills
- Medical Terminology
- Administrative Skills
- Communication Skills
- Attention to Detail
- Customer Service
- Multitasking
- Problem-Solving Skills
- Teamwork
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Medical Secretary
Integrated Medical Professionals PLLC
04.2007 - Current
Surgical Coordinator
Drs. Raskin and Rettig Hand Surgery PC
01.2000 - 03.2006
Some College (No Degree) - Liberal Arts And General Studies
LaGuardia Community College of The City University of New York
High School Diploma -
Jane Addams High School For Academic Careers
Similar Profiles
Michael NguyenMichael Nguyen
Clinic Office Coordinator at Innovative Health Professionals PLLCClinic Office Coordinator at Innovative Health Professionals PLLC
Charles Reinhardt, Jr.Charles Reinhardt, Jr.
Owner/Operator/Creator at Summit Therapy Professionals, PLLCOwner/Operator/Creator at Summit Therapy Professionals, PLLC
Lacey LarsenLacey Larsen
Office Representative at ITP Integrated Tree ProfessionalsOffice Representative at ITP Integrated Tree Professionals