Livia Webb

Represented the Disney brand by engaging guests in magical experiences throughout various stores, area trainer, area retail lead, kept work areas organized and clean at all times, maintained friendly and professional guest interactions, received and processed cash and credit payments, resolved guest and cast members concerns, data entry, answered phone calls and routed calls to various departments, composed daily reports, and provided exceptional guest service.

Collaborated with credentialed special and general education teachers in curriculum, standards, inclusion and development of teaching strategies for students with special needs, reinforced lesson with small groups or individually, maintained and recorded all student records for daily reports, faxed, filled, and typed documents.

Provided fast, accurate and friendly processing for all customer transactions while providing velocity solutions to customers, maintained professional communication with customers while using cross-functional company resources and tools, engage customers using soft skills while solving issues, answered heavy phone lines and other clerical duties.

Answered high volume inbound calls and routed calls to various departments. Provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records at all times. Verified that information in the computer system was up-to-date and accurate. Sorted and distributed incoming mail. Batched checks, operated cash register, faxed, typed and filed confidential documents.