Li Xing Yang
Castro Valley,CA
Summary
Motivated business professional bringin 14+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
15
15
years of professional experience
Work History
Managing Owner
Sugar Bowl Bakery & Cafe - Kaiser Hospital Geary
12.2010 - 11.2023
- Consulted with customers, doctors, and employees to assess needs and propose healthy hand crafted designed daily menus for multiple locations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and motivated employees to perform daily responsibilities and functions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Conducted target market research to discover customer needs and analyze competitor trends at other bakeries and cafes
- Adhered to regulatory and policy changes from government entities and made necessary adjustments to maintain overall success at Kaiser Hospitals.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Store Manager
Sugar Bowl Bakery & Cafe - Berkeley
02.2009 - 12.2010
- Managed inventory control, cash control, and cafe opening and closing procedures.
- Communicated with store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions in cafe.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Kaiping First High School
Taishan, ChinaBachelor of Arts - Civil Engineering
Guangzhou Architect School
Guangzhou, ChinaSkills
- Supply Chain Management
- Strategic Planning
- Staff Training and Development
- Profit Maximization
- Vendor Management
- Conflict Resolution
- Time Management
- Decision Making
- Cost Reduction
- Inventory Management
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Taishan
Native or Bilingual
English
Professional Working
Timeline
Managing Owner
Sugar Bowl Bakery & Cafe - Kaiser Hospital Geary
12.2010 - 11.2023
Store Manager
Sugar Bowl Bakery & Cafe - Berkeley
02.2009 - 12.2010
High School Diploma -
Kaiping First High School
Bachelor of Arts - Civil Engineering
Guangzhou Architect School
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