LIXY PERDOMO

• National Achiever Award Top 1%, #1 Highest Performance Branch, #1 Outstanding Performance Award, Top 10 Customer Satisfaction Award, Perfect Audit Performance Controls Award, Outstanding Leadership Letter from CEO Jamie Diamond (2024)
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
• Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
• Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.

• Adapted products and services to suit customers' changing financial circumstances.
• Strengthened client relationships by providing personalized banking solutions and excellent customer service.
• Resolved customer complaints and disputes to maintain satisfaction and loyalty.
• Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
• Achieved a 398% increase to Plan for a new Build and recognized for stellar performance.

Company Overview: Island Companies LTD - GT, Grand Cayman

• Exceed sales projection by 42% and sales quota as set by the company
• Conduct trainings on Cigar history, brand heritage, and overall product knowledge
• Accountable for day to day store administration
• Ability to execute excellent Customer Service and Care
• Store Merchandising - day-to-day merchandising operations
• Coordinate Visual Merchandising for the store
• Ensure merchandised displays and promote in-store sales by developing constant communication with our VIP customers
• Adherence to company policies and procedures in support of the company's business objectives
• Key holder

Company Overview: Island Companies LTD - GT, Grand Cayman

• Exceed a 1.5 million dollar plus sales projection and sales quota as set by the company
• Lead team of commission based employees to maximize sales potential
• Ability to execute excellent Customer Service and Care
• Store Merchandising - Managed day-to-day merchandising operations, ensuring precise delivery of all goods
• Responsible for coordinating monthly inventory control assessments and special orders
• Coordinate Visual Merchandising for the store
• Ensure merchandised displays and promote in-store sales by developing constant communication with our VIP customers
• Responsibility consists of supervising of all staff members in order to ensure a successful level of business
• Training entire staff on sale techniques and strategies, product knowledge, and Special Events
• Work directly with the District Manager implementing effective meetings, create agendas, scheduling of staff, developmental planning and general administrative duties; Work on Weekly/Monthly Staff Reviews and standards for entire staff, Responsible for the hiring and firing of staff members
• Obligations consist of training staff members in diamonds, precious and semi-precious gem stones, metals and watches
• Adherence to company policies and procedures in support of the company's business objectives
• Key holder

Company Overview: Island Companies LTD - GT, Grand Cayman

• Exceed sales projection and sales quota by 28% increase as set by the company
• To assist and develop new sales staff
• Accountable for day to day store administration
• Ability to execute excellent Customer Service and Care
• Store Merchandising - day-to-day merchandising operations
• Coordinate Visual Merchandising for the store
• Ensure merchandised displays and promote in-store sales by developing constant communication with our VIP customers
• Continuous training in diamonds, precious and semi-precious gem stones, metals and watches
• Adherence to company policies and procedures in support of the company's business objectives

Company Overview: Duty Free Cigars LTD - GT, Grand Cayman

• Exceed a 1 million dollar sales projection and sales quota as set by the company
• Lead team of employees to maximize sales potential
• Conduct trainings on Cigar history, brand heritage, and overall product knowledge
• Accountable for day to day store administration
• Ability to execute excellent Customer Service and Care
• Store Merchandising - Managed day-to-day merchandising operations, ensuring precise delivery of all goods
• Responsible for coordinating monthly inventory control assessments and special orders
• Coordinate Visual Merchandising for the store
• Responsibility consists of supervising of all staff members in order to ensure a successful level of business
• Training entire staff on Cigar product knowledge
• Work directly with the Owner implementing effective meetings, create agendas, scheduling of staff, developmental planning and general administrative duties; Work on Weekly/Monthly Staff Reviews and standards for entire staff, Responsible for the hiring and firing of staff members
• Adherence to company policies and procedures in support of the company's business objectives
• Key holder
• Duty Free Cigars LTD

Company Overview: Duty Free Cigars LTD - GT, Grand Cayman

• Exceed sales projection and sales quota as set by the company
• Train on Cigar history, brand heritage, and overall product knowledge
• Ability to execute excellent Customer Service and Care
• Store Merchandising - day-to-day merchandising operations
• Coordinate Visual Merchandising for the store
• Ensure merchandised displays and promote in-store sales by developing constant communication with our VIP customers
• Adherence to company policies and procedures in support of the company's business objectives
• Duty Free Cigars LTD