Liyannah Persaud
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Paraeducator, Special Education
Perferred Home Care Of New York
09.2022 - Current
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented behaviors, implemented interventions and treatment results.
- Collaborated with teachers to help with classroom and workload management.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Reported on student progress, behavior, and social skills to parents.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Counselor
YMCA
11.2021 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Led groups of children safely through variety of camp activities.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Implemented rules and regulations to enforce discipline and compliance.
- Built and maintained positive relationships with campers, staff and families.
- Kept all camper and work areas neat, clean and organized.
- Planned and lead diverse activities to entertain children and promote core values.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Monitored behavior of each child and reported incidents or suspicion of abuse to superiors.
After-School Teacher
CCMC
11.2020 - 06.2021
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Developed communicative relationships with students and parents to support learning.
- Maintained positive and professional classroom environment throughout school year.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
- Distributed and collected classroom materials such as worksheets, quizzes, and tests.
Whole Food Shopper
Amazon
11.2019 - 05.2020
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Front Desk Receptionist
Family Medical And Dental Center
07.2018 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
Sales Associate
Game Stop
01.2019 - 09.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Science - Nursing
College of Mount Saint Vincent
The Bronx, NYAssociate of Science - Nursing
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Home Therapy
- Teacher Support
- Autism and Spectrum Disorders
- Personal Hygiene Assistance
- Credit Card Payment Processing
- Sales Expertise
- Emotional Support
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Technical Support
Timeline
Paraeducator, Special Education
Perferred Home Care Of New York
09.2022 - Current
Counselor
YMCA
11.2021 - 08.2022
After-School Teacher
CCMC
11.2020 - 06.2021
Whole Food Shopper
Amazon
11.2019 - 05.2020
Sales Associate
Game Stop
01.2019 - 09.2019
Front Desk Receptionist
Family Medical And Dental Center
07.2018 - 12.2019
Bachelor of Science - Nursing
College of Mount Saint Vincent
Associate of Science - Nursing
Borough of Manhattan Community College of The City University of New York
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