Liz Brown
Summary
Skilled in office management, and vendor negotiations, ensuring seamless business operations. Recognized for exceptional customer service and team collaboration. Accomplished professional in dive center and marina management, achieving a 30% improvement in operational efficiency through strategic initiatives. Strong background in staff training, customer satisfaction, and compliance with safety regulations. Demonstrated success in fostering client relationships and optimizing profitability while maintaining high service standards. Committed to enhancing team cohesion and delivering outstanding recreational experiences through effective leadership and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner & Dive Instructor
Sea Lizard Divers
Hawaii, USA
01.2010 - Current
- Sole proprietor PADI IDC Staff Instructor, focusing on customized private PADI scuba diving courses.
- Overseeing all aspects of dive planning, site setup, and amenities tailoring experiences per client interest.
- Cultivating strong client relationships through high-quality, engaging services, fostering repeat clientele.
- Developing ambitious strategies for maximizing finances, marketing, and revenue growth.
Seasonal Manager
Clipper Marina
Coolin, Idaho
05.2025 - 07.2025
- Facilitated boat rentals, maintained online listings, and provided excellent customer service at a busy marina.
- Managed staff schedules to optimize resource allocation and coverage.
- Skilled in POS operations, inventory management, and supporting marina maintenance tasks.
Office Assistant
Captain Zodiac
Kailua-Kona, HI
05.2024 - 06.2025
- Developed crew schedules to enhance operational efficiency.
- Created Excel spreadsheets for tracking expenses and managing office budget.
- Managed office supply inventory, ensuring optimal stock levels at all times.
- Maintained accurate records and organized filing systems for easy access.
- Responded promptly to customer inquiries via phone and email.
- Ensured cleanliness and orderliness of office environment to promote productivity.
- Implemented new procedures that streamlined administrative workflows.
- Cultivated relationships with cruise ship vendors to expand contracted snorkel trip offerings, resulting in increased guest bookings, and revenue.
First Mate
Captain Zodiac
Kailua-Kona, HI
05.2024 - 06.2025
- Assisted captain in managing guests and maintaining smooth onboard operations.
- Conducted regular inspections of equipment to ensure operational readiness.
- Trained new crew members on safety protocols and navigation procedures.
- Managed inventory of supplies to guarantee readiness for all excursions.
- Participated in mandatory onboard drills to comply with legal requirements.
- Ensured guest safety and comfort throughout the vessel experience.
- Allocated properly fitting equipment and demonstrated usage of snorkel gear.
Licensed Deckhand & Expedition Leader
Lindblad / UnCruise Adventures
01.2022 - 12.2024
- Conducted and provided interpretation on skiff tours.
- Facilitated diverse liveaboard guest activities including kayaking, snorkeling, hiking, and wildlife observation.
- Engaged in boat safety training, meetings, and drills.
- Ensured guest safety and satisfaction while upholding high-quality service standards.
- Managed lines during docking procedures and executed anchor details.
- Preserved ship integrity through maintenance tasks such as painting, rust removal, cleaning ship exterior and galley, and performed hourly engine room rounds during night passages.
- Oversaw transportation of weekly provisions, rubbish, and guest luggage aboard the vessel.
Dive Instructor & Travel Leader
Broadreach
Bahamas, Caribbean
01.2018 - 12.2019
- Coordinated and led multi-week catamaran sailing and scuba instruction for college-accredited marine science excursions in the Caribbean for high school and college students, which included organizing volunteer projects.
- Certified students as PADI Open, Advanced, and specialty divers.
- Mentored students in leadership and conflict resolution.
- Liaised with vendors, arranging lodging, transportation, and community service projects throughout the Caribbean and the Bahamas.
- Created travel agendas, organized logistics, and executed itineraries, maximizing guest experiences.
Dive Instructor & Snorkel Guide of Day Boats
Various
Hawaii, USA
01.2010 - 12.2019
- Captain Zodiac - 2015; 2024-2025
- Kona Honu Divers - 2017-2019
- Calypso Reef Charters & Tropical Journey - Queensland, Australia - 2016
- BayPlay Tour & Accommodation - Victoria, Australia - 2016
- Underwater Vision - Utila, Honduras - 2014
- Jack’s Diving Locker - Hawaii, USA - 2010-2013
Education
Master of Science - Travel Industry Management
University of Hawai’i At Mānoa – Shidler School of Business
Honolulu, HI05-2021
Bachelor of Arts - Communication Studies
University of Hawai’i At Hilo
Hilo, HI05-2009
Certification
- PADI IDC Staff Instructor #263851
- USCG 100 Ton Master
Core Credentials
STCW / Basic Safety Training VI/I
PADI Instructor rating for following courses
- Emergency First Responder
- Emergency O2 Provider
- First Aid & CPR Care for Adults and Infants w/AED
PADI Instructor rating for the following SCUBA courses
- AWARE Coral Reef Conservation
- Deep Diving
- Enriched Air
- Fish ID
- Night Diver
- Peak Performance Buoyancy
- Project Aware
- Sidemount
- Underwater Naturalist
- Wreck
Timeline
Seasonal Manager
Clipper Marina
05.2025 - 07.2025
Office Assistant
Captain Zodiac
05.2024 - 06.2025
First Mate
Captain Zodiac
05.2024 - 06.2025
Licensed Deckhand & Expedition Leader
Lindblad / UnCruise Adventures
01.2022 - 12.2024
Dive Instructor & Travel Leader
Broadreach
01.2018 - 12.2019
Owner & Dive Instructor
Sea Lizard Divers
01.2010 - Current
Dive Instructor & Snorkel Guide of Day Boats
Various
01.2010 - 12.2019
Master of Science - Travel Industry Management
University of Hawai’i At Mānoa – Shidler School of Business
Bachelor of Arts - Communication Studies
University of Hawai’i At Hilo
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