Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
References
Timeline
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Liz Gauna-Diaz

Henderson,NC

Summary

Compassionate and dedicated professional with experience in office administration and a strong background in customer service. Skilled in multitasking, communication, and organization, with a passion for helping individuals with developmental disabilities. Bilingual in English and Spanish, with the ability to translate and support diverse populations. Holds university-level healthcare course credits, demonstrating a strong foundation in medical knowledge and patient care.

Overview

4
4
years of professional experience

Work History

Front Office Receptionist

Vance Family Medicine
Henderson, NC
02.2021 - Current
  • Assisted patients with scheduling and appointment coordination.
  • Examined coverage documents and executed financial transactions.
  • Delivered translation support, ensuring seamless communication for Spanish-speaking patients.
  • Managed phone calls and supported patient inquiries.
  • Maintained organized documentation and patient records.

Education

High School Diploma -

Vance County High School
Henderson, NC
05-2023

Nursing

Fayetteville State University
Fayetteville, NC

Skills

  • Strong team player with excellent communication skills
  • Organized, multitasking, and detail-oriented
  • Fluent in English and Spanish (verbal and written)
  • Patience, empathy, and patient engagement
  • Data Collection and Progress Tracking
  • Crisis Intervention and Conflict Resolution

Accomplishments

  • National Honor Society
  • Academic Honor Roll
  • WorkKeys Certification

Languages

Spanish
Native/ Bilingual

Affiliations

  • Community Volunteer
  • Youth Mentor
  • Babysitter

References

References available upon request.

Timeline

Front Office Receptionist

Vance Family Medicine
02.2021 - Current

High School Diploma -

Vance County High School

Nursing

Fayetteville State University

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Liz Gauna-Diaz