Liz Hennigan

• Oversight portfolio of oncology and rare disease launch brands (~$12M annual revenue) including steering internal team while nurturing quality client relationships
• Direct brand PM team (6 direct reports) to ensure brand milestones and activities delivered on time and on budget
• Directed cross-channel brand execution (strategic, print, digital, web, video, medical affairs, and congress/trade shows), ensuring alignment with business objectives and successful delivery.
• Managed brand financial health by developing SOW and overall budget with account lead, tracking finances weekly, forecasting monthly revenue, and overseeing client invoicing to ensure fiscal responsibility.
• Led internal relationships across all disciplines on the team to ensure agency performance goals are met meeting client objectives and deliverables
• Mentored and guided project management teams to enhance skills and foster collaboration, resulting in stronger team dynamics and project execution.
• Steered weekly resource meetings across brands, guiding PM recommendations, pivots, and changes.
• Collaborated with team leads across departments to refine agency processes, improving effectiveness for brand and client teams.

Develop and maintain the vision, direction, guidelines and responsibilities of the Client Operations team and the supporting Program Manager and Project Management team members.

• Provided operational leadership within Senior Leadership team, aligning client operations with organizational goals.
• Work with key client and agency stakeholders, to develop and instill processes, workflows and tools that support the effective delivery of integrated work.
• Lead the team through scoping, staffing and management of multiple, concurrent workstreams, large scale on and offline projects.
• Expert-level knowledge and deep experience in project management, including scoping, staffing, estimating, managing burn, and creating processes that support omni-channel / integrated campaigns, multi-faceted engagements, and complex programs.
• Maintain and enforce high standards of communications and documentation, including status and financial reports, timelines, scopes, change orders, burn reports and forecasting, best practices, and asset management.
• Proactively manage, provide guidance, and develop clear communication standards around program and business-related risks, including mitigation planning and crisis management.
• Contribute to a culture of delivery efficiency and excellence across disciplines with direct reports in the Project Management department.
• Partner with internal stakeholders to continuously optimize existing operational processes and systems, ensuring buy-in and compliance throughout.
• Superior communication skills, (written and verbal) - ability to comfortably and succinctly present to a diverse set of senior leadership team members internally and client-side.

• Oversee production and creative operations, including management of 5 direct reports, creative/production recruitment, process management, workflow, budget management, timelines, and resource management for all creative services.
• Led creative team, establishing project priorities and communicating milestones to drive alignment and focus.
• Managed daily project workflow for all client work, in-house projects, and new business pitches, ensuring timely delivery.
• Maintained department processes, procedures, forms, and job tracking to keep deliverables on brand and on time.
• Anticipate and effectively mitigate problems, consistently communicate to stakeholders about progress, relevant delays or issues, and budget implications.
• Create, build, and maintain all scopes of work for all clients (including out of scope and incremental budgets) and report monthly on staff utilization.
• Approve and manage all creative, studio and production timesheets.
• Proactively and collaboratively set team and individual goals, aligned with Full Contact’s goals for all direct reports.
• Manage the ongoing recruitment and succession planning needs of the creative group, production, and creative services.
• Ensured transparency of project progress, status, scope, risks, and issues for all stakeholders.
• Oversee the pool of freelance for team, ensuring all relevant details are recorded and updated regularly, and sufficient resources are available across teams.
• Source and manage vendor relationships to promote efficiency and positive ROI.
• Maintain the Workmajig workflow system for Full Contact daily. All projects, timesheets, schedules, estimates and purchase orders.

• The creative operations manager role encompasses many functions including project, production, and resource management as well as quality assurance and overall studio organization and maintenance.
• Coordinated planning of print and digital projects, including marketing materials, conference materials, websites, HTML emails, video, and multimedia, to ensure timely delivery.
• Assists in the planning and coordinating of print and digital projects, including marketing materials, conference and event-related materials, websites, HTML emails, video, and multimedia.
• Manages Daily Status/hotsheet for internal and client teams
• Conducted quality assurance checks on Creative Services projects to maintain high standards.
• Tests online products (websites, HTML emails, etc.) before they are sent to the client team to assure that links work, content is correct and that it delivers the product requested by the original job order.
• Tests online products (websites, HTML emails, etc.) before they are sent to the client team to assure that links work, content is correct and that it delivers the product requested by the original job order.
• Develops all client SOWs
• Researched specialty items and purchased them for clients.

• Marketing Operations Director for Carnival Cruise Lines, Volvo (North America and Global), New Balance, American Eagle Outfitters
• Identified, sized, and assigned resources for new projects, tracked project lifecycles, and monitored staffing to ensure on-time delivery and adherence to financial agreements.
• Recommended and implemented processes that improved work delivery efficiency, established best practices, and clarified agency operations and financials across project teams.
• Drafted, maintained, and enforced annual contracts and out-of-scope project agreements to deliver as promised.
• Developed project scopes for various marketing channels to ensure clarity and alignment among teams.
• Managed client requests related to project status, workload distribution, and resource allocation.
• Reported monthly on various financial and operational metrics to the Marketing/Account Director and clients.
• Mentored team members, facilitated solutions to arising situations, and supported their career growth.
• Former Senior Project Manager and Traffic Manager

• Oversaw 10-14 week production process for 30 direct mail books, inserts, and postcards, ensuring timely completion and quality standards.
• Partnered with 6 merchant divisions, creative and management to ensure accuracy of content, efficiency of production timeline and proper release to meet all printer deadlines for all jobs.
• Utilized leadership and organizational skills to foster teamwork with creative, management and the merchants to ensure 100% accuracy on all projects.
• Communicated with printers post-production (18 printers in total) to ensure timely receipt of job and to offer quick resolution to issues/questions.
• Coordinated daily operations as ROP Coordinator. Facilitated communication between departments.