Aimee Hancock

RSenior project manager at Tephra Solar. I work all stages of the solar process.. I am in constant contact with homeowners and the Sales Rep as well as manage and look over the other employees in the same market as me. I make sure the project keeps moving in a timely manner and as senior project manager it's my responsibility to handle escalated homeowners and make sure they leave happy with their service at Tephra. I manage the calendar and keep it full and check on all projects in that market to keep the moving as well as be a support for the other employees in the market. Work with programs like quick-base, slack, company cam, ring central all AHJ and Utility Jurisdictions.

• Submit for all Permits with the City
• Submit for Net Metering approval
• Submit for all Licensing needed to run the company as well as needed in order to install solar in all Cities and States
• Manage and work all Funding on projects
• Submit funding on all projects that has been installed and make sure we are receiving the funding on them.
• Edit and send out all new Financing docs and Installment Agreements when errors need to be fixed
• Manage an active pipeline of solar projects, ensuring my pipeline will see timely progress across each stage, and an ultimate goal of contract submission to solar installation in under 60 days.
• Ran office meetings and Team Building activities
• Communicate with the homeowner, consultant, and installer to resolve any issues holding up all project, including work order changes with the installer, HOA or interconnection blockers with the homeowner, financial stipulations, or any other blocker that might arise needing to be addressed so the project can move forward.
• Work directly with all the installers and installation teams assigned to all projects to ensure seamless communication and maximum speed and efficiency.
• Responsible for resolving communications to consultants, customers, installers, and my internal team members within 24 hours, so we are never leaving our customers feeling disappointed or neglected.
• Find creative resolutions to whatever blockers might be in the way of getting my project to the finish line.
• Work with our CRM systems to update the status of projects timely, and ensure all reporting and analytics is accurate.
• Collaborate in a cross-functional teamwork environment with various departments such as Sales, Accounting, Customer Success, Legal, etc.
• I was hired on to be just a project manager and very fast was transitioned over to be the Senior Project Manager over multiple departments.
• I am the go-to when employee's quit or are let go and have transitioned into running and managing the Permitting Department, Licensing Department, Project Management Department and Funding Department
• I am a fast and motivated learning and thrive in seeing success in all aspects of the job.
• Led cross-functional teams to execute solar energy projects efficiently.
• Managed project schedules and budgets to ensure timely delivery.
• Implemented process improvements to streamline project workflows effectively.
• Mentored junior project managers to enhance team capabilities and performance.
• Ensured compliance with industry standards and safety regulations throughout projects.
• Delivered high level of service to clients to extend relationship and encourage further projects.
• I open the office an hour earlier then other comes in so I can manage the Slack Channels and make sure our installers are not left unread with no answer to their problems so I can ensure projects scheduled are completed smoothly.
• I am happy and willing to do whatever needs to be done to get the job down all the way down to going to homeowners house to take pictures or get docs sign because the Sales Rep failed to do so to keep the project moving forward.
• I am go with the flow and have loved learning all departments in the company. I am a fast learner and love a challenge.

• Managed complex family and business schedules, coordinating appointments and ensuring all commitments were met on time
• Oversaw personal and business finances, including bill payments and expense tracking
• Organized and monitored incoming mail, maintaining accurate records and timely responses
• Maintained daily household cleanliness and organization
• Coordinated children’s schedules, ensuring punctual attendance at activities and obligations
• Supported video production operations, including set setup, time management during filming, and breakdown of equipment
• Provided flexible, all-around assistance to meet evolving family and business needs
• Coordinated travel arrangements and itineraries for team members and clients.
• Assisted with special projects as needed by researching topics, organizing data, summarizing findings.

• Ran the entire office
• Managed daily office operations, including opening/closing procedures, mail handling, and overall organization
• Executed marketing initiatives to promote listings and strengthen company brand presence
• Maintained listing lifecycle processes, including entering new listings and updating or closing sold/expired properties
• Handled client communications by answering calls, coordinating appointments, and providing timely support
• Coordinated in-person visits to listing sites to obtain signatures, documentation, and property photos
• Managed accounts receivable, including collecting payments and completing end-of-day deposits
• Led office meetings and organized team-building activities to support a positive and productive work environment
• Provided hands-on support across all business functions to ensure smooth operations and high client satisfaction
• Coordinated schedules and meetings for agents and clients throughout the organization.
• Oversaw office supplies inventory, ensuring availability for staff needs.
• Supervised administrative staff, providing training and support as needed.
• Facilitated communication between agents, clients, and vendors effectively.
• Organized company events and meetings to enhance team collaboration.
• Maintained filing system for records, correspondence and other documents.
• Managed office inventory and placed new supply orders.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Started out as a paid internship in Highschool for 3 year and turned into a full time job following graduation

• Greeted patients, managed check-in/check-out processes, and maintained a welcoming front office environment
• Scheduled appointments and coordinated patient flow to ensure efficient daily operations
• Assisted the dentist during procedures, providing chairside support and preparing treatment rooms
• Maintained cleanliness and proper setup of exam rooms in compliance with health and safety standards
• Managed inventory and ordered dental and office supplies to support uninterrupted operations
• Submitted insurance claims, verified coverage, and processed patient payments
• Supported opening and closing procedures, ensuring the office was fully prepared for daily operations
  Provided flexible, all-around support to meet clinical and administrative needs
• Organized and maintained patient records and confidential information.