Sheroketia Green
Aurora,IL
Summary
Professional with strong expertise in customer care, ready to excel in this role. Known for resolving complex issues, enhancing customer satisfaction, and driving team results. Skilled in communication, conflict resolution, and adaptability. Trusted team player who can handle changing needs and deliver impactful solutions.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Sr. Customer Care Specialist/ project management
Dupage medical group/Duly
Downers Grove, IL
07.2019 - 04.2026
- Maintained accurate patient records by obtained necessary authorizations for medical services, minimizing billing errors.
- Registered new patients. Collecting insurance and demographics.
- Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings.
- Collaborated with healthcare providers to coordinate referrals for specialized treatments or consultations as required.
- Educated patients on available resources such as online portals or mobile applications for accessing test results or scheduling appointments.
- Managed incoming/outgoing correspondence such as emails, faxes, and mail to ensure timely communication between patients and healthcare professionals.
- Trained new hires.
Scheduler
First advantage
Bolingbrook, IL
02.2019 - 07.2019
- Utilized software to schedule appointments for background checks, fingerprints, drug screening and physicals for new employees.
- Maintained confidentiality of sensitive information (personal data, medical records) when handling scheduling-related tasks.
- Coordinated scheduling for multiple projects, ensuring timely completion and resource allocation.
Customer Service/Scheduler
Edward-Elmhurst
Warrenville, IL
11.2015 - 02.2019
- Scheduled outpatient procedures, such as x-rays, ultra sounds, mammograms, MRI, CT scans etc.
- Verified patients demographics and insurance.
- Managed a high volume of incoming calls during peak periods without compromising quality or response time.
- Demonstrated strong problem-solving skills by identifying root causes of issues and implementing effective solutions for patients.
- Trained new staff on scheduling systems and best practices, fostering a collaborative learning environment.
Patient Service Representative
Benevis
Marietta, GA
02.2013 - 10.2015
- Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
- Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
- Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings
- Implemented process improvements for patient check-in procedures, reducing wait times significantly.
Seasonal Call Center Rep
Ltd Commodities
Aurora, IL
08.2012 - 01.2013
- Managed a high volume of incoming calls and emails.
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
Bus Monitor
Richlee Van Inc.
Aurora, IL
04.2010 - 05.2012
- Closely monitored students with various difficulties that required additional supervision and accommodations being transported to and from school.
- Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required.
- Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help.
Medical Assistant
INTERNSHIP Dupage Medical Group
North Aurora, IL
08.2009 - 10.2009
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
Office Customer Service Rep/Cashier
Value City Furniture
Joliet, IL
11.2006 - 07.2008
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
Education
Medical Assistant - Certification
Everest College
North Aurora, IL02.2010
Skills
- Epic experience 10 years
- Medical terminology
- Microsoft Office
- Dental scheduling
- Training
- Insurance Verification
- First call resolution
- Appointment scheduling
- Claims monitoring
- Scheduling
- Registration
- Referral monitoring
Certification
Driver's License
Timeline
Sr. Customer Care Specialist/ project management
Dupage medical group/Duly
07.2019 - 04.2026
Scheduler
First advantage
02.2019 - 07.2019
Customer Service/Scheduler
Edward-Elmhurst
11.2015 - 02.2019
Patient Service Representative
Benevis
02.2013 - 10.2015
Seasonal Call Center Rep
Ltd Commodities
08.2012 - 01.2013
Bus Monitor
Richlee Van Inc.
04.2010 - 05.2012
Medical Assistant
INTERNSHIP Dupage Medical Group
08.2009 - 10.2009
Office Customer Service Rep/Cashier
Value City Furniture
11.2006 - 07.2008
Medical Assistant - Certification
Everest College