Liz Heyman
Cleveland
Summary
Diligent TSO with comprehensive experience in maintaining security protocols and ensuring safe passage of passengers. Successfully identified and mitigated potential security threats while adhering to strict regulatory standards. Demonstrated expertise in threat detection and crisis management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Department of Homeland Security
Cleveland, OH
07.2022 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
Inventory Specialist
Duluth Trading
Avon, OH
07.2021 - 07.2023
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
Home Health Aide
Triad Residential Solutions
Grafton, OH
03.2017 - 05.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Education
High School Diploma -
Lorain High School
Lorain, OH06-2011
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Security station experience
- Customer relations skills
- Security screening expertise
- Passenger communication
- Pat-down procedures
- Proficient in Bilingual Interactions
- Behavioral analysis
Certification
- Behavior Detection and Analysis Training Certificate - Transportation Security Administration (TSA).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Transportation Security Officer
Department of Homeland Security
07.2022 - Current
Inventory Specialist
Duluth Trading
07.2021 - 07.2023
Home Health Aide
Triad Residential Solutions
03.2017 - 05.2020
High School Diploma -
Lorain High School