Liz Lopez
Hamilton,US
Summary
Professional hospitality worker, ready to excel in any environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Taqueria El Comal
Fairfield, OH
01.2021 - 11.2025
- Delivering exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Collaborated with kitchen staff to ensure accurate and prompt meal preparation.
- Trained new team members on menu items and service protocols to enhance team performance.
- Having a good relationship with customers and coworkers
Server
Agave and rye
Hamilton, OH, US
10.2024 - 08.2025
- Resolved customer complaints effectively, making sure they enjoy their experience
- Maintained cleanliness and organization of dining area to meet health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Our goal was to make sure our guest didn’t just had a good experience but an EPIC experience, which would make them looking towards coming back.
Food and Beverage Associate
Kings Island
Mason, OH, US
04.2023 - 09.2024
- Delivered exceptional customer service in fast-paced food and beverage environment.
- Operated registers, processed transactions accurately, and managed financial exchanges efficiently.
- Maintained cleanliness and organization of food preparation areas to ensure compliance with health standards.
- Collaborated with team members to streamline service delivery during peak hours, enhancing customer satisfaction.
- Proactively identified opportunities for upselling additional menu items or promotions, resulting in higher average check values per guest transaction.
- Assisted in inventory management by monitoring stock levels and communicating with supervisors.
- Helping guest with any questions and trying to inform with the right information.
Cashier
Walmart
Fairfield, OH, US
03.2022 - 10.2022
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Trained new cashiers on register procedures and customer interaction protocols.
- Implemented strategies to reduce checkout wait times, enhancing customer satisfaction.
- Conducted regular inventory checks to maintain stock levels and minimize discrepancies.
- Maintained cleanliness and organization of checkout area, adhering to store standards.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School -
Hamilton High School
Hamilton, OH05.2024
Skills
- Cashiering
- Serving Experience
- Communication skills
- Cash handing
- Cash register
- Bilingual
- Dealership Experience
- Cash handling
- Basic math
- Customer service
- Food industry
- Computer Skills
- Organizational Skills
- Food service
- Quick learner
- Restaurant experience
- Hospitality service expertise
- Menu memorization
- Allergy awareness
- Task prioritization
- Positive and professional
- Team player
- Strong work ethic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Agave and rye
10.2024 - 08.2025
Food and Beverage Associate
Kings Island
04.2023 - 09.2024
Cashier
Walmart
03.2022 - 10.2022
Server
Taqueria El Comal
01.2021 - 11.2025
High School -
Hamilton High School