Liz Martin
Clewiston,FL
Summary
Dynamic and dependable professional with a proven track record at Walmart.com, excelling in customer service and enhancing guest satisfaction. Skilled in problem-solving and multitasking, I consistently exceed expectations while maintaining a friendly demeanor. Adaptable and efficient, I thrive in fast-paced environments, ensuring top-tier service and strong client relationships.
Overview
4
4
years of professional experience
Work History
Office Clerical
A Lozano Services LLC
01.2022 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Front Desk Guest Service Representative
Walmart.com
08.2021 - 12.2021
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined front desk operations for improved efficiency and reduced wait times.
- Utilized property management systems proficiently to manage reservations and streamline administrative tasks.
- Exceeded expectations on secret shopper evaluations by consistently delivering top-notch service during mystery visits.
- Assisted in training new team members to uphold high standards of guest service at the front desk.
- Managed phone lines effectively, directing calls appropriately while maintaining a courteous demeanor.
Costumer Service
Dollar Tree Stores
02.2021 - 07.2021
- Strengthened client relationships through regular communication and exceptional customer service.
- Displayed very good communication and customer service skills.
- Developed and implemented strategies for top-tier customer service.
- Provided excellent customer service, resolving guest concerns professionally and courteously.
- Developed and implemented strategies to deliver quality customer service.
- Strengthened client relationships through exceptional customer service and prompt followups.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Managed high call volume while maintaining excellent customer service standards.
Education
Clewiston High School
Clewiston Fl 05.2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Verbal communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Clerical
A Lozano Services LLC
01.2022 - 04.2025
Front Desk Guest Service Representative
Walmart.com
08.2021 - 12.2021
Costumer Service
Dollar Tree Stores
02.2021 - 07.2021
Clewiston High School