Liz Milian Garcia
Tampa,FL
Summary
Dynamic and reliable professional with strong customer service experience developed through roles at Kimberly Duran and Cheddar's Scratch Kitchen. At Cheddar's, demonstrated leadership in hosting duties by efficiently managing guest seating, organizing waitlists, and arranging floor plans to optimize table turnover and guest satisfaction. Skilled in cash handling, food safety, and maintaining cleanliness in fast-paced restaurant environments. Bilingual in English and Spanish, with the ability to effectively communicate with diverse clientele to enhance their overall experience. Known for a strong work ethic, proactive attitude, and adaptability. Quick learner with excellent communication skills, eager to contribute to a collal & tive team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Cheddars Scratch Kitchen
Tampa, FL
04.2025 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Concession Worker
Kimberly Duran
Tampa, Florida
11.2023 - Current
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Pleasantly served fresh food and beverages to customers at concession stand.
- Provided accurate information about menu items to customers when asked.
- Answered patron questions about menu items, pricing and potential food allergy risks.
- Cleaned work area regularly throughout shift including counters, floors, shelves, utensils.
- Ordered supplies when necessary to maintain appropriate inventory levels.
- Prepared food items such as popcorn, hot dogs, nachos. in accordance with health regulations.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Prepared items according to written or verbal orders, working on several different orders.
- Brewed and served coffee and tea with preferred add-ins.
- Safely prepared, assembled and presented food to satisfy customers and fill orders.
- Set up promotional displays for new products or seasonal specials.
- Applied customer feedback regarding menu items and replenished popular offerings to meet demand.
- Stored food safely in designated areas following proper food handling guidelines.
- Greeted customers and provided excellent customer service.
- Kept the concession area clean and sanitized at all times.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Handled customer complaints in a professional manner and resolved issues quickly.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Made and served coffee, tea and fountain drinks.
- Worked with teammates and openly invited coaching from management team.
- Adhered to all local health codes regarding food preparation, storage, handling, display.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Served food and beverages with focus on quality items and superior service.
- Processed payments on cash register and counted back bills and change to patrons.
- Operated cash register, accepted payments, and made change for customers.
- Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.
- Delegated tasks to other concession team members and prioritized duties to meet deadlines.
Packaging Intern
William Milian
Tampa
06.2022 - 08.2022
Education
High School Student -
Alonso High School
TampaDual Enrollment - Prenursing
Hillsborough Community College
Tampa, FLSkills
- Customer service excellence
- Cash handling expertise
- Food safety compliance
- Team collaboration
- Effective communication
- Efficient work pace
- Sanitation and cleanliness
- Organizational skills
- Listening and comprehension
- Adaptability and resilience
- Reliability and punctuality
- Workspace maintenance
- Leadership abilities
- Interpersonal skills
- Bilingual: English and Spanish
- Valid Florida driver's license
- Hospitality management
Timeline
Restaurant Hostess
Cheddars Scratch Kitchen
04.2025 - Current
Concession Worker
Kimberly Duran
11.2023 - Current
Packaging Intern
William Milian
06.2022 - 08.2022
High School Student -
Alonso High School
Dual Enrollment - Prenursing
Hillsborough Community College