Elizabeth (Liz) Pepper
Burbank, CA,CA
Summary
Convivial Executive Senior Designer with a proven track record at Closet World, excelling in creative design and project management. Adept at fostering collaboration across departments, I prioritize client satisfaction while maintaining high closing ratios. My commitment to training and development has empowered teams to achieve exceptional results in both sales and design.
Overview
20
20
years of professional experience
Work History
Executive Senior Designer
Closet World
09.2011 - Current
- Work with marketing on product development.
- Establish relationships with contractors, interior designers and personal organizers, as well as exemplary customer service to all clients.
- Assist with advanced design training and workshops for multi family and commercial locations.
- Maintain high closing ratio and volume to keep Executive Sr, status
Sales and Marketing Manager
Pierre Landscaping
07.2009 - 09.2011
- Created CRM with Constant Contact for this boutique landscape construction company.
- Improved visibility and repeat business with job photos, highlighting the process from design to installation.
- Collaborated with field sales personnel and the design department to increase efficiency with follow up and customer satisfaction.
Senior Sales Manager
Closets By Design
02.2005 - 12.2008
- Managed 30-38 designers, did all sales and design training
- Trained new Franchise owners across the 50 states on product and sales process
Education
Bachelor of Science - Secondary Education
University of Nebraska
Omaha, NEConstruction Management Certificate
UCLA Extension
Los Angeles, CA01-2011
Skills
- Team work and collaboration with all departments from VP of Sales to Call Center, Cut List and Installation Supervisors and Installers
- Creative and detailed design layouts
- Project Management and understanding of the construction process
- A sincere commitment to client satisfaction and availability
Timeline
Executive Senior Designer
Closet World
09.2011 - Current
Sales and Marketing Manager
Pierre Landscaping
07.2009 - 09.2011
Senior Sales Manager
Closets By Design
02.2005 - 12.2008
Bachelor of Science - Secondary Education
University of Nebraska
Construction Management Certificate
UCLA Extension
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