Liz Reyes
Emerson
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Palisade Plastic Surgery Associates
Fort Lee
06.2020 - Current
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Counselled patients on potential financial liabilities and payment requirements.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Responded promptly to any emergency situations that arose within the facility.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Obtained informed consent and payment documentation from patients and filed in system.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Explained policies, procedures and services to patients.
Server
Shenoro
Rye
09.2022 - 11.2024
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Filled condiments and napkin containers during slack periods.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Representative
Proximate Concepts, LLC
Fort Lee
04.2018 - 06.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Strengthened customer retention by offering discount options.
- Maintained a high level of professionalism when dealing with difficult customers.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Supported sales team members to drive growth and development.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Identified opportunities for upselling additional products or services based on customer needs.
Banquet Server
Cipriani
New York
09.2012 - 01.2021
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Answered questions regarding menu items and assisted guests in making selections.
- Used clear communication to relay food and drink orders to kitchen staff.
- Communicated with chefs regarding any special requests from guests.
- Provided refills on drinks as requested by customers.
- Carried trays of food items from kitchen to dining areas.
- Changed table settings between courses as necessary.
- Portioned, plated and garnished menu items to meet company standards.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Stocked service stations with ice, napkins and straws.
- Followed proper sanitation guidelines when handling food items.
- Demonstrated knowledge of menu items, ingredients, and preparation methods.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Billing Specialist
Durable Diesel
The Bronx
01.2015 - 03.2018
- Monitored past due accounts and pursued collections on outstanding invoices.
- Managed all payments processing, invoicing and collections tasks.
- Generated periodic reports summarizing account balances and collection activities.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Processed invoice payments and recorded information in account database.
- Provided support to other departments within the organization as needed.
- Answered customer inquiries regarding billings, payments, account status.
Education
Associate of Applied Science - Medical Assistance
ASA College
Brooklyn, NY09-2018
Technical - Esthetics
Christine Valmy
New York, NY08-2012
High School Diploma -
Colegio Inmaculado Corazón De Maria
Dominican Republic09-2007
Skills
- Electronic health records
- Patient coordination
- Insurance verification
- Financial counseling
- Customer service
- Interpersonal communication
- Problem solving
- Time management
- Policy compliance
- Cross-functional teamwork
- Attention to detail
- Critical thinking skills
- HIPAA protocol adherence
- Verbal and written communication
- Patient care
- Scheduling
- Payment collection
- Food safety
- Hospitality skills
- Point-of-sale system
- Upselling techniques
- Allergy awareness
- Wine service
- Cleanliness standards
- Calm demeanor
- Liquor, wine, and food service
- Professional appearance
- Memory retention
Timeline
Server
Shenoro
09.2022 - 11.2024
Patient Care Coordinator
Palisade Plastic Surgery Associates
06.2020 - Current
Customer Service Representative
Proximate Concepts, LLC
04.2018 - 06.2022
Billing Specialist
Durable Diesel
01.2015 - 03.2018
Banquet Server
Cipriani
09.2012 - 01.2021
Associate of Applied Science - Medical Assistance
ASA College
Technical - Esthetics
Christine Valmy
High School Diploma -
Colegio Inmaculado Corazón De Maria