AUDREY E RODRIGUEZ

• Coordinated patient appointments and managed scheduling to optimize clinic workflow.
• Communicated with families to provide education on treatment plans and follow-up care.
• Collaborated with medical staff to ensure accurate patient documentation and record-keeping.
• Developed and implemented efficient processes for handling insurance verification and authorizations.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Answer calls and direct them as needed

• Coordinated patient admissions and discharges for efficient workflow.
• Managed scheduling for medical staff and patient appointments.
• Maintained accurate patient records in electronic health systems.
• Assisted healthcare providers with clerical tasks in fast-paced environment.
• Communicated effectively with patients, families, and medical teams daily.
• Organized departmental supplies and ensured inventory accuracy regularly.
• Trained new staff on office procedures and software systems efficiently.
• Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
• Assisted nursing and medical staff in clerical duties to support patient care.
• Maintained confidentiality of all patient information.
• Assisted in the preparation of patient charts and medical records.
• Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.

• Communicated with clients to resolve billing disputes and clarify account details.
• Processed insurance claims and followed up on claim status with providers.
• Reviewed patient records to verify accuracy of billing information before submission.
• Collaborated with healthcare professionals to address patient payment plans and options.
• Maintained detailed records of collections activities in the database system.
• Educated patients about their insurance benefits and coverage options effectively.
• Reviewed claims for coding accuracy.
• Met department goals by collecting overdue premiums within established timelines without compromising quality standards.
• Monitored incoming calls from customers seeking assistance with their insurance payments or policies.
• Adhered to all company regulations and procedures related to the collection process.
• Ensured compliance with state laws governing the collection of premiums on behalf of insurance companies.

• Collected outstanding medical claims from insurance companies and patients.
• Reviewed and verified patient insurance information for accuracy.
• Communicated with healthcare providers to resolve billing discrepancies.
• Processed appeals for denied insurance claims efficiently.
• Provided training to new staff on collection procedures and systems.

Ensured compliance with HIPAA regulations related to patient privacy rights.

• Resolved discrepancies with insurance companies regarding claim payments.
• Answered incoming calls from patients concerning billing issues and payment plans.
• Analyzed trends in denials and rejections of submitted claims for reimbursement purposes.
• Managed accounts receivable activities including collections, follow-up, and appeals process.
• Provided customer service assistance to patients regarding their billing inquiries.
• Conducted research on unpaid bills to resolve outstanding balances due from patients and insurance companies.
• Verified patient information and insurance coverage.

• Collected outstanding medical claims from insurance companies and patients.
• Reviewed and verified patient insurance information for accuracy.
• Communicated with healthcare providers to resolve billing discrepancies.
• Processed appeals for denied insurance claims efficiently.
• Maintained detailed records of payments and outstanding balances.
• Provided training to new staff on collection procedures and systems.
• Resolved discrepancies with insurance companies regarding claim payments.
• Reviewed, analyzed, and processed medical claims for accuracy and completeness.
• Analyzed trends in denials and rejections of submitted claims for reimbursement purposes.
• Collaborated with healthcare providers to address discrepancies in invoices, leading to improved billing accuracy and faster payments.
• Assisted in training new team members on best practices for medical insurance collections and relevant software applications.

• Collected outstanding medical claims from insurance companies and patients.
• Reviewed and verified patient insurance information for accuracy.
• Communicated with healthcare providers to resolve billing discrepancies.
• Processed appeals for denied insurance claims efficiently.
• Maintained detailed records of payments and outstanding balances.
• Assisted patients with understanding their insurance benefits and obligations.
• Provided training to new staff on collection procedures and systems.
• Ensured compliance with HIPAA regulations related to patient privacy rights.
• Performed daily audits of patient accounts to identify potential areas of improvement.
• Resolved discrepancies with insurance companies regarding claim payments.
• Answered incoming calls from patients concerning billing issues and payment plans.
• Reviewed, analyzed, and processed medical claims for accuracy and completeness.
• Analyzed trends in denials and rejections of submitted claims for reimbursement purposes.
• Managed accounts receivable activities including collections, follow-up, and appeals process.
• Provided customer service assistance to patients regarding their billing inquiries.
• Identified delinquent accounts requiring additional collection efforts through skip tracing techniques.
• Conducted research on unpaid bills to resolve outstanding balances due from patients and insurance companies.