Lewanda El-Amin
North Little Rock,AR
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Kids Unlimited Learning Academy
Searcy, AR
12.2025 - Current
- Coordinated patient care services to enhance communication between families and healthcare providers.
- Developed and implemented scheduling systems to optimize appointment management and reduce wait times.
- Trained staff on patient engagement techniques to improve service delivery and satisfaction.
- Managed medical records and ensured compliance with confidentiality regulations and best practices.
Surgery Scheduler
Arkansas Urology
Little Rock, AR
02.2023 - 12.2025
- Schedule surgery, make post op appointments, schedule pre testing, schedule outpatient radiology appointments, obtain prior authorizations for radiology and surgical procedures, answer multiple phone lines, insurance verification, customer service, patient registration
Scheduling Coordinator
McFarland Eye Care
Little Rock, AR
12.2020 - 02.2023
- Schedule appointment, make referral appointments, schedule surgery, insurance verification, collections, billing, balancing drawers at end of clinic
Procedure Scheduler
Arkansas Surgical Hospital
Little Rock, AR
10.2019 - 09.2020
- Answering multi phone lines, scheduling all incoming procedures ordered, maintain physicians schedules accurately
Patient Intake Representative
MEDcare Urgent Care
Charleston, SC
05.2019 - 09.2019
- Responsible for all admissions to the clinic which includes patient registration, insurance verification, referrals. Multi tasking while providing exceptional customer service.
Procedure Scheduler
Arkansas Urology
Little Rock, AR
11.2015 - 03.2019
- Schedule procedures, insurance verification, registration, customer service
Patient Access Coordinator II
UAMS
Little Rock, AR
04.2010 - 11.2015
- Provide comprehensive support for patient care activities, coordinate appointments, referrals, register patients, check out patients, insurance verification, collections, and perform other duties to support patient care activities as needed.
Patient Access Manager
St. Vincent Infirmary
Little Rock, AR
02.2001 - 04.2010
- Working as part of a team and supporting the Director. As manager, I was responsible for the day-to-day tasks and administrative duties of the office including the reception area. Key duties were;
- Meeting and greeting patients to the office
- Typing documents and distributing memos
- Supervising the work of ER and scheduling staff, and work with them
- Faxing, printing photocopying, filing, and scanning
- Monitoring inventory, office stock, and ordering supplies as necessary
- Staff training
- Payroll
Education
Medical Assistant - Medical Assistant
Eastern College of Health Vocations
Little Rock, AR01.2000
High school diploma - Graduate
North Pulaski
Jacksonville, AR01.1995
Skills
- Receptionist
- Scheduling
- Billing
- Data Entry
- Filing
- Outlook
- Organizational Skills
- Clerical
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Typing
- Microsoft Excel
- Training
- Customer Service (10 years)
- Multi-line Phone Systems
- Epic
- Insurance Verification
- Medical Billing
- EMR Systems
- Medical Records
- Medical Terminology
- Analysis Skills
- Medical Scheduling
- HIPAA
- Medical Office Experience
- Supervising Experience
- Hospital Experience
- Triage
- Laboratory Experience (4 years)
- Jira
- Google Docs
- Medical coding
- ICD-10
- Organizational skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Patient care coordination
- Patient confidentiality
- Verbal and written communication
- Medical terminology
- Patient education
- Patient records management
- Goal setting
- Patient documentation
- Follow-up care
- Documentation
- Patient registration
- Filing and recordkeeping
- Proficient in [software]
- Office administration
- Relationship building
- Payment collection
- Care planning
- Creative problem solving
- Policy compliance
- Articulate communication
- Insurance practices
- Healthcare operations
- Claims processing
- Patient assessment
- Quality assurance
- Strategic planning
Certification
- Medical Assistant
- Present
Timeline
Patient Care Coordinator
Kids Unlimited Learning Academy
12.2025 - Current
Surgery Scheduler
Arkansas Urology
02.2023 - 12.2025
Scheduling Coordinator
McFarland Eye Care
12.2020 - 02.2023
Procedure Scheduler
Arkansas Surgical Hospital
10.2019 - 09.2020
Patient Intake Representative
MEDcare Urgent Care
05.2019 - 09.2019
Procedure Scheduler
Arkansas Urology
11.2015 - 03.2019
Patient Access Coordinator II
UAMS
04.2010 - 11.2015
Patient Access Manager
St. Vincent Infirmary
02.2001 - 04.2010
High school diploma - Graduate
North Pulaski
Medical Assistant - Medical Assistant
Eastern College of Health Vocations
Links
http://lkelamin@gmail.com
Military Service
- Branch: N/A
- Rank: N/A
Additional Information
- Skills
- Strong organizational, administrative and analytical skills
- Excellent computer skills
- Ability to maintain confidentiality
- Excellent working knowledge of all Microsoft Office programs
- Ability to produce consistently accurate work while under pressure
- Ability to multitask and manage conflicting demands
- Basic medical terminology
- Trained in Epic