Liz Santiago Ortiz
Pearl Interactive Network
Copperas Cove
2
Languages
5
years of professional experience
Work History
VICP/CICP Bilingual Communication Specialist
5 Years 5 Months- The communication specialist is responsible for answering incoming phone calls from consumers and providing knowledgeable responses to inquiries in a courteous and professional manner. The communications specialist is also responsible for assisting callers with filling out questionnaires, and submitting the questionnaires electronically for processing.
- Essential Duties and Responsibilities:
- Answer incoming phone calls from consumers.
- Respond promptly to customer inquiries.
- Capture call information and summarize nature of call.
- Retrieve and transcribe voicemails from consumers.
- Provide additional information from website and provide information to assist to consumers.
- Contribute to team effort by accomplishing related results as needed.
- Communicate and coordinate with colleagues as necessary.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide professional customer support.
- Performs other related task as assigned.
Education
Medical Assistant - Certificate
Hospitality Management - Hospitality Operations & Management
General studies - High school diploma or GED
Languages
English - Expert
Spanish - Expert
Timeline
VICP/CICP Bilingual Communication Specialist
Pearl Interactive Network
03.2021 - CurrentRead More
Ramon Jose Davila
General studies from High school diploma or GED
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University of Oklahoma
Hospitality Management from Hospitality Operations & Management
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CyberTex Institute of Technology
Medical Assistant from Certificate
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