Mahatho Dekow
St. Cloud,MN
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
15
15
years of professional experience
Work History
Bilingual Communication Support Specialist
St. Cloud School District 742
Waite Park, USA
11.2022 - Current
- Assist families in communicating with teachers and schools, and accessing district programs and services in interpreting at meetings, conferences, and other school events, and through phone calls and home visits when needed Assist district administrators and staff with phone calls and other contacts with families.
- Assist in building connections between parents, schools, and other community agencies Provide interpretation and translation services regarding students with special needs during IEP meetings or special education testing and assessment Work closely with administrators, teachers, and parents/guardians to support student success in school.
- Serve as a resource in the schools to meet the needs of students and their families.
- Work as a team member with all school staff to improve student's academic performance, achievement, attendance and/or behavior Develop and maintain effective relationships with staff, parents, and students, and interact in a manner that models intercultural sensitivity and respect Employ confidentiality and professional neutrality while interpreting; utilize respectful communication skills and cooperative behavior Encourage parents to attend and be active in all meetings and empower them to voice their concerns, needs, opinions.
Direct Care Staff
J & J Holmes
Sartell, USA
09.2022 - 05.2023
- I worked as a Direct Care staff with Individuals who are in need.
- Provided Hands-On Care: Assisted individuals with daily activities such as personal care, meal prep, and transportation, all while fostering independence.
- Created a Safe & Welcoming Environment. I Maintained a clean, safe space that ensures comfort and support while helping individuals reach their personal goals.
- I Provided supervision, positive reinforcement, and guidance to help individuals achieve their aspirations.
Medical Interpreter
Bridges World Language Center
Waite Park, USA
05.2020 - 01.2023
- Interpreted at a medical setting.
- Help patients with language barriers to communicate with Doctors and Nurses.
- Help patients with scheduling appointments.
Language Facilitator
Lewiston Middle School
Lewiston, USA
02.2017 - 02.2020
- Provided language facilitator services.
- Interpreted for families and students.
- Scheduled meeting.
- Assisted ELL students with school work.
Behavioral Health Professional
Rehabilitative Community Support Service (Section 28)
Lewiston, USA
10.2016 - 01.2018
- Assisted children with developmental disabilities learn basic daily living skills.
- Helped families learn about the available sources and connect them to it.
- Empowered kids to be independent.
- Decreased risky behaviors at home or community.
- New Mainers Public Health Initiative.
Office Assistant
Maine Immigrant and Refugee Services
USA
11.2015 - 07.2016
- Served in the front office.
- Organized filing.
- Helped clients with paperwork.
- Answered call/ faxing.
- Entered client information in the computer.
Cashier
Wal-Mart
Brunswick, USA
02.2015 - 09.2015
- Performed the cashier registration.
- Greeted customers.
- Directed customers to the right places.
- Answered customer questions.
Orientation Leader
Central Maine Community College
Auburn, USA
06.2013 - 08.2013
- Mentored new students.
- Provided educational tour throughout the facility.
- Assisted them with scheduling/ questions.
Elderly home helper
Clover Health Care
Auburn, USA
08.2011 - 06.2012
- Provided direct care to elderly people.
- Assisted clients with daily routine.
- Facilitated daily living skills.
- Volunteered during the school year.
Education
BA - Social and Behavioral Sciences
University Of southern Maine
12.2020
Associates - General Studies
Central Maine Community College
05.2017
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
Timeline
Bilingual Communication Support Specialist
St. Cloud School District 742
11.2022 - Current
Direct Care Staff
J & J Holmes
09.2022 - 05.2023
Medical Interpreter
Bridges World Language Center
05.2020 - 01.2023
Language Facilitator
Lewiston Middle School
02.2017 - 02.2020
Behavioral Health Professional
Rehabilitative Community Support Service (Section 28)
10.2016 - 01.2018
Office Assistant
Maine Immigrant and Refugee Services
11.2015 - 07.2016
Cashier
Wal-Mart
02.2015 - 09.2015
Orientation Leader
Central Maine Community College
06.2013 - 08.2013
Elderly home helper
Clover Health Care
08.2011 - 06.2012
Associates - General Studies
Central Maine Community College
BA - Social and Behavioral Sciences
University Of southern Maine