Vanessa Nybroten
Madison
Summary
Bilingual and Fluent in English - Spanish. Dynamic and results-oriented professional with extensive experience in client onboarding and sales. Excelled in utilizing CRM software and developing sales strategies, achieving 100% quota in client enrollments. Demonstrates exceptional problem-solving abilities and teamwork, ensuring high-quality client service and support.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist II Bilingual
Exact Sciences Laboratories
07.2025 - Current
- Answering and responding to incoming calls and other inbound contacts in English & Spanish.
- Placing outbound calls to follow up with patients, providers, and other clients in English & Spanish.
- Receiving escalated calls from patients, providers, or insurance payers related to client accounts.
- Providing customers with product and service information and route contacts to the appropriate resources.
- Documenting all information according to standard operating procedures (SOPs).
- Stay current with relevant guidelines and policies for medical devices (e.g., HIPAA, Medical Device Reporting, etc.).
- Collaborated with teams to improve response times, reducing issue resolution delays.
- Trained new staff on best practices in customer service and system usage for CP360 Bogota.
- Led initiatives to enhance team efficiency, achieving consistent service quality standards.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Support the cancerguard team as interpreter.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Client Onboarding Paralegal
Law Offices of Robert S. Gitmeid & Assoc.
08.2024 - 07.2025
- Assisted new clients with the Firm's digital onboarding process, including client intake, gathering & review of documents, and ensuring successful completion of client onboarding
- Pacing at 100% pace to quota in client enrollments
- Utilized the Firm's Salesforce CRM software in performing client-support tasks
- Met high-quality performance requirements and goals for all tasks and responsibilities.
- Reviewed client documents for completeness and uploading to the Firm's client management system
- Following up with clients as needed to complete their onboarding
Inside Sales Rep. Contract - Project Temp Position
The Marketing Practice | North Central, PA
North Central, PA
06.2023 - 07.2025
- Dealt with complex IT and business services propositions
- Cold called business leads
- Continuously met sales goals
- Reaching 100% on number of calls per day and sales
- Consulted with decision-makers across a range of different channels - telephone, social media, and email
Inside Sales Rep
Singlewire Informacast Notifications | Middleton, WI
Middleton, WI
01.2023 - 07.2025
- Assisted the Sales Team in administering and completing the order
- Process Order entry
- Responsible for maintaining deals in-process and working with vendors for quote creations
- Provided detailed, accurate, and complete quotes for products to high-level customers
- Responsible for maintaining current knowledge of changes to sales policies, organizational structure and territory assignments, as well as communications on sales strategy and initiatives
- Timely delivery of customer software upgrades and product demos through license key generation
Provider Success (Sales) Specialist
Exact Sciences | Madison, WI
Madison, WI
03.2019 - 07.2025
- Served as commercial and sales support
- Took inbound and placed outbound calls in English and Spanish as required in the support of the testing process
- Translated English to Spanish and Spanish to English written and verbal communications
- Communicated with the laboratory via email, phone for order support
- Troubleshooted Epic Systems Software
- Responded to inquiries from Commercial and sales teams
- Processed Medical Requests & Inquiries
- Triaged Sales Referrals
- Processed enrollment requests for provider and sales reporting
- Supported Alternate Channel/Targeted sales accounts and other department overflow phone calls when needed
- Investigated and resolved issues with sales representatives, providers, or other internal customers in a timely, efficient matter
- Created and processed new account requests from providers
- Coordinated with the lab in resolving order issues
- Processed medical inquiries, account mergers and splits, special Projects
- Mentored/trained new hires
- Performed consumer outreach on technical issues via phone and e-mail and maintained EpicCare Link
- Supported the team as a process and improvements lead
Bilingual Customer Service Student Loan Advisor
Nelnet | Madison, WI
Madison, WI
03.2018 - 07.2025
- Ensured the integrity of data and information
- Maintained United States Government security clearance
- Updated information on accounts in the Loan Servicing and/or Originations systems
- Contacted customers on accounts, including outbound customer contact when appropriate
- Negotiated transactions in accordance with established laws, regulations, and policies
Education
Bachelors - Foreign Trade
Universidad del Norte
Paraguay01.2013
Skills
- Multilingual
- CRM software proficiency
- Sales strategy development
- Customer order management
- Business development
- Microsoft office expertise
- Healthcare industry experience
- Order processing
- Problem-solving
- Product knowledge
- Active listening
- Teamwork
- Sales support
- Attention to detail
- Customer service
- Teamwork and collaboration
- Customer communication and empathy
Accomplishments
- Documented and resolved Provider Epic enrollments which led to thousands of new patients.
- Achieved great numbers of new employees new hires through effectively helping with training/shadowing CP360 Bogota Team.
Languages
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Customer Support Specialist II Bilingual
Exact Sciences Laboratories
07.2025 - Current
Client Onboarding Paralegal
Law Offices of Robert S. Gitmeid & Assoc.
08.2024 - 07.2025
Inside Sales Rep. Contract - Project Temp Position
The Marketing Practice | North Central, PA
06.2023 - 07.2025
Inside Sales Rep
Singlewire Informacast Notifications | Middleton, WI
01.2023 - 07.2025
Provider Success (Sales) Specialist
Exact Sciences | Madison, WI
03.2019 - 07.2025
Bilingual Customer Service Student Loan Advisor
Nelnet | Madison, WI
03.2018 - 07.2025
Bachelors - Foreign Trade
Universidad del Norte