Liz Selim
Rowlett,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
17
17
years of professional experience
Work History
Overnight Stocker
Walmart
Garland, TX
10.2024 - 11.2024
- Checked expiration dates on all food items to ensure quality control standards were met.
- Picked up boxes and related trash from sales floor.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Worked collaboratively with other team members to achieve departmental goals.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Received and stocked merchandise in a timely manner.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Assisted customers in locating desired items throughout the store.
- Followed instructions to properly arrange merchandise items.
- Stocked shelves with merchandise to ensure availability of products for customers.
Shop Manager
Rush Auto Repair & Tires
Dallas , TX
06.2021 - 10.2024
- Developed and implemented procedures for the efficient operation of the shop.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained high standards of customer service throughout the store.
- Monitored staff performance and provided feedback and guidance as necessary.
- Responded to customer inquiries in a timely manner.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Resolved customer complaints promptly and professionally.
- Implemented strategies to increase sales and profitability of the shop.
- Negotiated supplier contracts for goods at favorable prices.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
Lead Bank Teller
JP Morgan Chase
Dallas, TX
12.2014 - 07.2019
- Assisted in training new tellers on bank processes and procedures.
- Provided guidance to other tellers when needed.
- Maintained customer records, including account information and transaction history.
- Ensured compliance with all banking regulations and policies.
- Resolved customer issues or referred them to the appropriate department for resolution.
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
- Balanced cash drawers daily and maintained accurate records of transactions.
- Monitored ATM machines for any malfunctions or discrepancies.
- Performed fraud detection duties by recognizing suspicious activity in customer accounts.
- Developed relationships with customers by providing exceptional service in a friendly manner.
- Verified identification of customers before processing transactions or opening new accounts.
- Answered phone calls from customers seeking assistance with their accounts or services provided by the bank.
- Input data accurately into the bank's computer system following established guidelines.
- Participated in weekly team meetings to discuss customer feedback and suggestions for improvement.
- Assisted with offsite events such as job fairs or community outreach programs promoting banking services.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Cashier
Cici Pizza
Dallas, TX
01.2010 - 08.2011
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted and balanced cashier drawers.
- Accepted cash and credit card payments, issued receipts and provided change.
Carhop Server
Sonic
Dallas, TX
05.2009 - 08.2011
- Greeted customers and provided them with menus.
- Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
- Ensured that all orders were accurate and complete before serving them to customers.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
- Kept work areas clean and organized throughout shift.
- Verified the accuracy of guest orders prior to delivery or pickup.
- Processed payments for meals using cash registers or point-of-sale systems.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
- Assisted other team members when needed during busy times or special events.
- Adhered to health safety standards at all times while preparing food.
- Complied with sanitation regulations regarding safe handling of food products.
- Participated in regular training sessions on food safety practices.
- Followed proper procedures for operating kitchen equipment safely.
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Sales Associate
Metro PCSInc
Dallas
09.2007 - 12.2009
- Ticketed, arranged and displayed merchandise to promote sales.
- Conducted product demonstrations to highlight features and benefits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Adhered to company initiatives and achieved established goals.
- Assessed customer needs to provide assistance and information on product features.
- Worked with fellow sales team members to achieve group targets.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Upsold additional items based on customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Computed purchases and received and processed cash or credit payment.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
High School Diploma -
Berkner High School
Richardson, TX05-2007
Skills
- Customer Service
- Task Delegation
- Employee Management
- Invoicing
- Employee Motivation
- Customer Engagement
- Policy Enforcement
- Inventory Management
- Customer Service Management
- Sound Judgment
- Payroll Administration and Timekeeping
Timeline
Overnight Stocker
Walmart
10.2024 - 11.2024
Shop Manager
Rush Auto Repair & Tires
06.2021 - 10.2024
Lead Bank Teller
JP Morgan Chase
12.2014 - 07.2019
Cashier
Cici Pizza
01.2010 - 08.2011
Carhop Server
Sonic
05.2009 - 08.2011
Sales Associate
Metro PCSInc
09.2007 - 12.2009
High School Diploma -
Berkner High School