Liz Tuck
Rome,GA
Overview
13
13
years of professional experience
Work History
Supervisor of Parts Purchasing and Customer Service
TYM-USA, Inc
Rome, GA
07.2023 - Current
- Promoted to Supervisor after 6 months
- Manage Purchasing, Customer Service, and Warehouse Order Processing Team
- Worked with team to reduce back orders from 7,000 to less than 1,000 in 10 months
- Create purchase orders based on demand forecasts, ensuring timely delivery of goods while minimizing excess inventory
- Identify opportunities for process improvements through analysis of current workflows and systems
- Train new employees on processes/procedures ensuring smooth integration into the team
- Support continuous improvement efforts within the purchasing function by identifying areas for automation/process optimizations
- Investigate alternative sourcing options for critical materials or components during supply chain disruptions or shortages
- Coordinate with warehouse personnel to ensure accurate receipt of goods and resolve any discrepancies or issues related to shipments
Purchasing Specialist
TYM Tractors
Rome, GA
01.2023 - 07.2023
- Purchase domestic and overseas goods
- Collect and analyze data to create reports needed to identify the goods needed to create purchase orders
- Ensure deliveries are made in timely manner from suppliers
- Forecast orders based on previous sales and customer demand
- Manage item and pricing updates
- Inventory control and cycle counts
Co-Owner
2 Chics And A Deal
Rome, GA
02.2020 - 02.2023
- Inventory management
- Work with suppliers to ensure timely deliveries
- Work with suppliers to improve quality of product
- Greet and assist customers with purchases
- Manage e-commerce advertising
- Manage online sales
Purchasing Coordinator
NEATON ROME, INC
03.2018 - 04.2022
- Analyzed data to drive results for production control planning of tier one supply chain auto manufacturer
- Manage supplier accounts and serve as main point of contact
- Collected and analyzed data to create reports for open orders, inventory on hand, item master, and bill of materials
- Organized reports used to create purchase orders and forecasts
- Supported in scheduling, planning, and developing processes to enhance business needs
- Conduct cycle counts and inventory adjustments
- Quarterly inventory counts conducted
- Work with vendors and production team to meet customer demand for billion-dollar auto companies
- Kaizen Projects for cost reduction and savings
Customer Service Representative
Surya Carpet
02.2017 - 03.2018
- Created customer specific inventory reports and uploaded via EDI, customer, and vendor portals
- Analyzed and process data pertaining to customer orders, status, and returns
- Worked in Vendor Portals to maintain system information
Sales Administrative Assistant- E-commerce
Surya Carpet
07.2014 - 02.2017
- Cultivated and maintained strong customer relationships
- Set up new e-commerce customer accounts
- Maintained sample program for a billion-dollar company
- Worked with customers to provide high resolution images, pricing, copy, and other product information for their online presence
- Provided status, return, and tracking information to customers pertaining to online customer orders
Customer Service Representative
Surya Carpet
07.2012 - 07.2014
- Worked in the call center answering 120 calls per day
- Assisted with answering emails in regard to customer questions, status, tracking, and returns
- Assisted customers with pricing or product questions
- Worked with customers to solve problems
Timeline
Supervisor of Parts Purchasing and Customer Service
TYM-USA, Inc
07.2023 - Current
Purchasing Specialist
TYM Tractors
01.2023 - 07.2023
Co-Owner
2 Chics And A Deal
02.2020 - 02.2023
Purchasing Coordinator
NEATON ROME, INC
03.2018 - 04.2022
Customer Service Representative
Surya Carpet
02.2017 - 03.2018
Sales Administrative Assistant- E-commerce
Surya Carpet
07.2014 - 02.2017
Customer Service Representative
Surya Carpet
07.2012 - 07.2014
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