Liz Ventura

• Conduct eligibility interviews for WIC participants, verify income, residency, and required documentation.
• Handled high volumes of incoming calls while managing multiple tasks effectively, contributing to an organized work environment.
• Maintain accurate electronic records while ensuring HIPPA and confidentiality compliance.
• Conduct client health screenings, including height, weight, and perform capillary blood collection for hemoglobin analysis

• Establishing a strong relationship with our customers through beauty knowledge sharing and excellent customer service
• Meeting sales targets by understanding customers' needs, recommending and selling products and services to our customers in all categories such as makeup, skincare, fragrance, and hair care
• Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.

• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Provided personalized skincare recommendations to specifically target top concerns.
• Answered customers questions about products and services, helped locate merchandise and promoted key items.
• Made customers feel welcomed and comfortable by building lasting relationships with customers by contacting them to follow up on purchases suggest new products and invite them to upcoming events.

• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

• Provided weekly work schedules to employees to accommodate business demands and vacation requests.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

• Inspected, checked and monitored baking products and supplies to guarantee

freshness.

• Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.

• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.