VERONICA CHAIRES
Del Valle
Summary
Detail-oriented Auto Damage Appraiser with expertise in evaluating vehicle damage and estimating repair costs. Committed to professionalism and ethics, ensuring accurate reports and effective communication with clients.
Results-driven Auto Damage Appraiser with over 20 years of experience in damage assessment and repair negotiations. Proven track record in implementing process improvements that enhance appraisal efficiency and providing exceptional customer service throughout the appraisal process.
Overview
24
24
years of professional experience
Work History
Auto Damage Appraiser
Confie Insurance Group
05.2021 - Current
- Evaluated vehicle damages to determine repair costs and coverage options.
- Collaborated with repair shops to assess repair timelines and quality standards.
- Developed detailed damage reports for insurance claims processing.
- Implemented process improvements to enhance appraisal efficiency and accuracy.
- Provided exceptional customer service by addressing concerns and answering questions promptly throughout the appraisal process.
Auto Damage Field Appraiser
ACCC Insurance
01.2015 - 12.2020
- Evaluated vehicle damage to determine repair costs and settlement amounts.
- Conducted on-site inspections to assess damage and document findings accurately.
- Collaborated with repair shops and clients to facilitate timely claim resolutions.
- Utilized advanced appraisal software to streamline assessment processes and improve accuracy.
- Drive to & from toward, residence & repair shops.
Esimator
Point Collision Center
01.2002 - 01.2015
- Collaborated with insurance adjusters to facilitate timely claim approvals.
- Trained junior estimators on best practices for estimating and customer service protocols.
- Reviewed completed repairs to ensure adherence to quality standards and cost estimates.
- Communicated effectively with customers to explain repair processes and costs transparently.
- Hands on repair process for paint & repair times
Education
High School Diploma -
Dunbar Struggs High School
Lubbock, TXSkills
- Organizational growth
- Estimating repair costs
- Professionalism and ethics
- Computer software proficiency
- Estimation skills
- Claims inspections
- CCC pathways appraisal solutions
- Damage assessment expertise
- Total loss handling
- Repair negotiations
- Auto body repair techniques
- Auto body repair
- Customer service
- Multitasking
- Biligual
Languages
Spanish
Native or Bilingual
Timeline
Auto Damage Appraiser
Confie Insurance Group
05.2021 - Current
Auto Damage Field Appraiser
ACCC Insurance
01.2015 - 12.2020
Esimator
Point Collision Center
01.2002 - 01.2015
High School Diploma -
Dunbar Struggs High School