Liz Zhou
Durham,NC
Summary
Experienced Quality Assurance Analyst and QA Lead with strength in communication. Evening climbing hobbyist with a love of finding common ground to discuss with others.
Overview
10
10
years of professional experience
Work History
Quality Assurance Analyst
American Equity Investment Life Insurance
Durham, North Carolina
07.2016 - Current
- Assessed and tested builds to uncover bugs and assisted in finding a resolution.
- Managed onsite testing for customers based on the project's specifications.
- Consulted with product owners and developers to fully understand intended features and functionality.
- Oversaw other team Quality Assurance Analysts as QA Lead, trained and assisted with testing questions.
- Participated in cross-training initiatives with other teams to support testing efforts..
- Worked on teams involving web development, automated workflows, data integration, document management and processing changes.
Supervisor
Climb Iowa
Des Moines, Iowa
02.2020 - 10.2022
- Supervised climbing floor operations at indoor climbing facility.
- Trained staff on boulder gym etiquette, cleanliness, safety rules, and guest services.
- Provided new guest and member orientations.
- Taught beginner and intermediate climbing classes.
- Studied gear sold in the gym.
- Sold shoes based on client climbing history and needs.
- Opened and closed facility.
- Balanced registers, cleaned and restocked as needed.
- Configured memberships.
- Assisted with events.
Education
Bachelor of Arts - Communications
Iowa State University
Ames, IA05-2016
Associate of Arts - Linguistics
Beijing Language And Culture University
Beijing, CH01-2012
Skills
- Friendly
- People person
- Strong communicator
- Organized
- Great listener
Timeline
Supervisor
Climb Iowa
02.2020 - 10.2022
Quality Assurance Analyst
American Equity Investment Life Insurance
07.2016 - Current
Bachelor of Arts - Communications
Iowa State University
Associate of Arts - Linguistics
Beijing Language And Culture University