Hi, I’m
Liza Alago
Hiring Manager and Team Lead
Cartersville,GA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
years of professional experience
Work History
Caduceus HealthcareAtlanta, GA, GA
Hiring and Recruiting Manager
08.2022 - Current
Job overview
- Tailored recruitment strategies for different types of vacancies by adjusting wording, social media paths and key websites.
- Established and communicated recruitment objectives and policies to employees.
- Developed and managed recruitment process, sourcing as many as 50 candidates each year to fill key positions.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Developed employee orientation and training programs for new hires.
- Handled employee discipline and termination to address policy infractions.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Assisted in employee recruitment, hiring and interview processes.
Continuum Global Solutions
Customer Care Agent, consultant
10.2021 - 08.2022
Job overview
- Remote job type/work from home
- Developed and implemented new procedures to facilitate business growth.
- Participated in training and managing new hires to bring new team members up to speed.
- Prepared accurate and concise reports, conveying progress, issues and solutions.
- Provided consultation and training support to clients regarding Microsoft operation.
- Conducted research, surveys and interviews to gain business insights.
- Mentored associate consultants to encourage enthusiasm toward tasks and responsibilities.
- Identified risks and assessed potential impact, consulting with clients to prepare mitigation plan.
- Monitored contract requirements, invoices and receivables to keep books in order.
- Mitigated project conflicts by proactively seeking acceptable outcomes acceptable to stakeholders.
- Delivered customer support to high call load each shift.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Turf, Unlimited Lawn CareAlpharetta, GA
Care Applicator
07.2021 - 08.2021
Job overview
- Speak with new/existing customers about programs we are doing and answer any questions they may have
- Prepared areas ahead of applications by removing dirt, debris and other objects.
- Filled sprayer tanks with measured chemicals for application, according to manufacturer formula specifications.
- Delivered exemplary level of service to each client to build upon relationships for future business.
- Practiced good safety habits and maintained clean and safe work environment.
- Utilized required safety equipment and followed refinishing procedures in compliance with OSHA guidelines.
- Adhered to OSHA and Hazmat procedures for storing and handling materials.
- Rigged and moved large objects to make way for application of chemicals.
- Recommended tools and equipment to improve department operations.
PVH/TRN WarehouseMcDonough, GA
Scanner/Sorter
07.2020 - 02.2021
Job overview
- This job requires being on your feet for long periods of time, bending/twisting, and walking long distances constantly.
- Scanned 200+ products per day and put away at correct warehouse locations.
- Prepared requested orders by pulling materials, packing boxes and placing packaged items in delivery staging area.
- Utilized various scanning hardware, computer programs and applications to scan files and documents.
- Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.
- Kept inventory areas clean, organized and free of safety hazards for maximum efficiency.
- Implemented troubleshooting techniques to resolve issues with scanning equipment.
- Identified and resolved or communicated discrepancies to shift coordinator and planners.
- Delivered detailed project management control documents for key project oversight.
- Reviewed array of different types of documents, including drawings, spec sheets and blueprints to maintain accuracy.
- Led project team meetings to obtain expected schedule for all pending documents.
DentWizardStockbridge, GA
Key Technician
04.2017 - 06.2017
Job overview
- My job was to program, reprogram, replace, test, and using machinery to cut keys
- Also had to order keys from individual vendors and move cars around the lot.
- Completed new installations of components such as locks, handles and closers.
- Cut new keys and duplicated existing ones by using key cutting machines.
- Repaired or installed hardware such as panic buttons and chains.
- Disassembled mechanical and electrical locking devices to repair or replace worn tumblers and springs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Landmark Dodge Chrysler Jeep RamMorrow, GA
Call Center Customer Service Representative
09.2016 - 01.2017
Job overview
- Answered customers calls, set up appointments, filing finished vehicle papers, cashed out customers at the front desk
- What I took away from this experience was gaining more multitasking skills.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Seized opportunities to upsell products, maximizing revenue.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
KohlsMorrow, GA
Sales Representative
11.2014 - 08.2016
Job overview
- Responsible for retail sales, ad sales, clean area, and customer concerns
- Performed onsite, in-store retail sales
- Built personal relationships with customers
- Verified customer personal information
- Resolved register transaction issues
- Handled and followed up on escalations
- Provided customer and technical support
- Provided exceptional customer service
- Stocked shelves
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
- Adhered to company initiatives and achieved established goals.
- Leveraged CRM system to manage sales activities and track sales performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recruited, hired and trained new hires to optimize profitability.
- Recognized security risks to properly handle situations.
Education
Jonesboro High SchoolJonesboro, GA
High School Diploma
05.2013
University Overview
- 9th-12th Year - Honor Roll
- 3.5 GPA
- AFJROTC Member, 2010-2013
Skills
- Employee Development
- Recruiting and Interviewing
- Hiring and Onboarding
- Operations Oversight
- Goal Setting
- Department Oversight
- Assignment Delegation
- Team Leadership
- Program Monitoring
- Talent Management and Staffing
- Data Interpretation
- Stakeholder Relations
- Client Services
- Public Speaking
- Operational Analysis
- Executive Leadership
Languages
Spanish
Native/ Bilingual
Timeline
Hiring and Recruiting Manager
Caduceus Healthcare
08.2022 - Current
Customer Care Agent, consultant
Continuum Global Solutions
10.2021 - 08.2022
Care Applicator
Turf, Unlimited Lawn Care
07.2021 - 08.2021
Scanner/Sorter
PVH/TRN Warehouse
07.2020 - 02.2021
Key Technician
DentWizard
04.2017 - 06.2017
Call Center Customer Service Representative
Landmark Dodge Chrysler Jeep Ram
09.2016 - 01.2017
Sales Representative
Kohls
11.2014 - 08.2016
Jonesboro High School
High School Diploma
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