Liza Bermudez

• Resolved title discrepancies effectively, enhancing overall processing accuracy. Facilitated clear communication with loan processor regarding title findings, leading to prompt resolution of lien and tax issues. Rectified discrepancies in city and county names, improving data integrity and processing efficiency.
• Analyzed production support issues to ensure timely resolution and minimal downtime.
• Collaborated with cross-functional teams to enhance system performance and reliability.
• Developed documentation for troubleshooting processes, improving team efficiency in issue resolution.

• Delivered essential personal care services to enhance client well-being, including bathing, grooming, and feeding.
• Supported clients in mobility and daily living tasks to enhance overall quality of life.
• Assisted clients with mobility and daily living activities to enhance independence.
• Administered personal care services, including bathing, grooming, and feeding for clients.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.

• Responsibilities include resolving Teller Cash exceptions within the bank's practices and procedures, investigating daily incoming exceptions; resolving complex differences; answering inquiries received from various channels; determining accounting entries and making disposition. Ensure all cases are resolved in compliance with bank procedures and financial controls.
• Analyzed financial data to identify trends and provide actionable insights for decision-making.
• Developed and maintained comprehensive reports to support strategic initiatives and performance evaluations.
• Collaborated with cross-functional teams to enhance operational efficiency and streamline processes.

• Resolved ATM Deposit exceptions by researching issues within bank practices and procedures, ensuring compliance and accuracy. Processed transactions and reconciled accounts while conducting in-depth research to support operations effectively. Maintained internal operational and financial controls and ensured they met bank standards.
• Managed customer inquiries, ensuring prompt and accurate responses to enhance satisfaction.
• Facilitated account openings and closings, streamlining processes for improved efficiency.
• Provided training and support to new representatives, fostering a collaborative work environment.

• Balanced incoming and outgoing transactions for various clearing houses, including SVPCo with 72 member banks. Managed entry and approval of IGL and wire transfers, provided internal and external customer service, balanced general ledger accounts, conducted complex research of general ledger discrepancies, and performed filing using copier and fax machine.
• Analyzed operational data to identify trends and improve process efficiencies.
• Developed and maintained reporting dashboards for real-time performance tracking.
• Collaborated with cross-functional teams to streamline workflows and enhance service delivery.

• Responsibilities included processing checks, performing online prime pass and rehandle processing via an IBM 3890 reader sorter utilizing the CPCS system. Also resolved jams, assisted with restarts and the loading and unloading of the film and performed sorter maintenance.
• Processed customer transactions accurately and efficiently using banking software.
• Maintained organized records of client accounts and banking activities.
• Assisted customers with inquiries, providing solutions and information on services.

• Compiled and shelved books and library materials to maintain organized and accessible collections. Sorted mail, inspected returned books, verified due-date, and computed/received overdue fines. Compiled borrower lists to issue overdue notices, ensuring timely communication and return of library materials. Sorted book publications according to classification and returned to designated areas. Provided information on library activities, facilities, rules, and services, assisting patrons in utilizing reference sources effectively.
• Assisted patrons in locating resources and utilizing library systems effectively.
• Cataloged and organized library materials to enhance accessibility and user experience.
• Provided instructional support for research tools and databases, improving patron engagement.

• Medical Assistant Certificate received - 3.88 GPA average, EKG Certificate
• Administrative and Clinical Hand Training
• Clinical Rotation: HPCA, completed 180-hours of applied skills, accrued 70 draws, EKG’s, injections, obtained and processed specimens, called in RX, pulled charts and verified appointments.
• GPA: 3.88 GPA average

Obtained 38 credits - Science, Math, English, Sociology and Physiology