- Pediatric care
- NICU
- Holistic and Alternative Therapies
- Health Education and Advocacy
Liza Brown
Tulsa,OK
Summary
Current Nursing Student at AVSON program at Oral Roberts University. Skilled in CPR/AED and adept in conflict resolution. I significantly enhanced client satisfaction and retention at R3 Stretch and Vitality Therapy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Tech and Client Coordinator
Vitality Physical Therapy
05.2024 - Current
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Conducted regular reviews and updating clients on progress and making adjustments as needed.
- Established long-term relationships with clients by consistently delivering exceptional service.
Client Coordinator
R3 Strecth
10.2023 - 06.2024
- Managed challenging situations with clients, minimizing impact on client satisfaction and company reputation.
- Streamlined scheduling process, reducing wait times for client appointments.
- Increased client retention with personalized follow-up communications.
Education
Bachelor of Science - Nursing
Oral Roberts University
Tulsa, OK03-2026
Skills
- Active listening
- Respectful bedside manners
- Effective communication
- Adaptability and flexibility
- Certified in CPR/AED
- Client needs assessments
- Conflict resolution
- Professionalism
Accomplishments
- Achieved patient retention by scheduling and answering questions with accuracy and efficiency.
- Documented and resolved the amount of lost patients which led better patient communication about appointment information.
- Achieved more efficient care through stocking supplies used for treatment and keeping treatment areas tidy and clean.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Interests
Timeline
Tech and Client Coordinator
Vitality Physical Therapy
05.2024 - Current
Client Coordinator
R3 Strecth
10.2023 - 06.2024
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Bachelor of Science - Nursing
Oral Roberts University
Similar Profiles
Roberto LopezRoberto Lopez
Office Manager at Bayonne Physical Therapy Dba Golden Gate PhysicalOffice Manager at Bayonne Physical Therapy Dba Golden Gate Physical
Shannon VenturaShannon Ventura
Front Office Coordinator at Therapy Excellence Physical TherapyFront Office Coordinator at Therapy Excellence Physical Therapy
Lara BernardoLara Bernardo
Physical/Occupational Therapy Technician at Shea Physical Therapy And Hand Therapy ServicesPhysical/Occupational Therapy Technician at Shea Physical Therapy And Hand Therapy Services