Nick Meulemans
Milwaukee
Summary
Technician with extensive experience in troubleshooting and maintaining diverse systems. Strong analytical skills facilitate effective diagnosis of complex issues. Proven ability to enhance system performance through preventative maintenance and timely repairs. Recognized for delivering high-quality service under pressure while prioritizing customer satisfaction.
Overview
10
10
years of professional experience
Work History
Tech & Warranty Coordinator
Hayes Performance Systems
Mequon
11.2019 - 01.2026
- Managed suspension and disc brake warranty cases, ensuring efficient resolution of issues.
- Restored full functionality by replacing or repairing defective components as needed.
- Facilitated technical communication among Engineering, Test Lab, and Customer Care teams.
- Contributed to development of service guides and educational videos for enhanced customer support.
- Supported prototype and product testing through direct involvement and expertise in the field.
Service Technician
Wheel & Sprocket
Fox Point
03.2019 - 10.2019
- Full-time service technician. Responsible for writing, selling and performing all levels of service regarding bicycles.
- Also responsible for communication before, during and after service.
- Continued education for Trek, Electra, QBP and Shimano STEC certifications.
Service Department Manager
Wheel & Sprocket
Brookfield
09.2016 - 03.2019
- Manager of the service department for Wheel & Sprocket, Brookfield, 'Most-Improved Store of 2018'.
- Responsible for managing, hiring and training service department staff, as well as retail product management within the department.
- Aspects of this include product mix, inventory management, and warranty management.
- Experiences include extended Shimano Technical Education training in Irvine, CA, and Service Writing Certification at Trek Bicycle in Waterloo, WI.
Event Support Manager
Wheel & Sprocket
Hales Corners
05.2016 - 09.2016
- One half of a two-person team responsible for supporting Wheel & Sprocket events; Rides and events supported included UPAF, Scenic Shore 150 and Door County Century.
- Responsibilities included inventory management, customer relations, general sales, service and safe travel.
Education
Some College (No Degree) - Business Management
Fox Valley Technical College
Appleton, WISkills
- Clear communication
- Active listening
- Confidence
- Microsoft Word proficiency
- Point of sale systems
- SupportSync and Zendesk expertise
- Customer service excellence
- Troubleshooting skills
- Problem solving
- E-bicycle technology
- Shifting system mechanics
- Hydraulic brake systems
- Suspension technology
- Shock and Fork maintenance
- Wheelbuilding techniques
Timeline
Tech & Warranty Coordinator
Hayes Performance Systems
11.2019 - 01.2026
Service Technician
Wheel & Sprocket
03.2019 - 10.2019
Service Department Manager
Wheel & Sprocket
09.2016 - 03.2019
Event Support Manager
Wheel & Sprocket
05.2016 - 09.2016
Some College (No Degree) - Business Management
Fox Valley Technical College