Liza Dekker
Rockville,Maryland
Summary
Recent graduate with foundational knowledge in Homeland Security and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
17
17
years of professional experience
Work History
Deposit Operations Analyst
Forbright Bank (formerly known as Congressional Bank)
11.2022 - Current
- Responsible for performing Deposit Operations functions to support day-to-day activities of unit, ensuring that all assigned functions are appropriately handled in timely manner
- Monitor and respond to 10-25 Jira tickets daily to fulfill customer requests with attention to detail and timeliness, ensure adherence to all bank policies and procedures, regulatory guidance, and all applicable federal and state laws and regulations, receive and complete daily requests from internal and external customers for all deposit products with emphasis on customer satisfaction and problem solving, perform research and maintenance adhering to policies and procedures, perform research requested by customers or court orders following company standards, initiate Fedline system transactions for check adjustments or check returns and foreign check collection, complete daily general ledger reconciliations and reconcile any differences timely, report IOLTA/MAHT, withholding, amounts as scheduled to respective agency, process non posted and overdraft transactions daily meeting all federal reserve guidelines for returned checks and ACH transactions, process all chargeback and federal reserve adjustments adhering to all guidelines, assist in testing and implementation of new products and services, and assist with other research and special projects as necessary. NACHA files reconciliation for mass CD exchange.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Supported supervisor and associated team members to maintain system functionality.
- Contributed to successful launch of new products and services through rigorous testing and quality assurance checks.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
Treasury Assistant
Forbright Bank (formerly known as Congressional Bank)
03.2022 - 10.2022
- Responsible for daily account reconciliations for investment accounts and daily multimillion dollar transactions, open CD accounts generating $15 million/week through FIS IBS, gathering account documents, and indexing them into IMAGECENTRE, reconciliation of mortgage purchases through AMB, MERS, and Netsuite systems.
- Streamlined payment processes by implementing efficient electronic funds transfer systems, resulting in reduced costs and improved accuracy.
- Enhanced cash flow management by monitoring daily bank balances and performing timely fund transfers.
- Contributed to accurate financial reporting by maintaining updated records of investment portfolios and treasury transactions.
- Coordinated with banks on facility agreements and compliance documentation, ensuring adherence to covenants and maintenance of positive banking relationships.
- Performed bank account reconciliations regularly, ensuring accuracy in financial statements and mitigating potential discrepancies.
Loan Officer Assistant
Forbright Bank (formerly known as Congressional Bank)
07.2020 - 03.2022
- Responsible for taking in 10-18 mortgage loan applications daily for refinances and purchases for loan officer through Encompass, pulling credit though CreditPlus, looking up property information and employment information, as well as previous residences and previous employers, verifying income of borrowers, ensuring that closing disclosures are signed on time, so closing is done on time, getting closing fees with OCLS, calling borrowers to verify information on investment properties and income
- Also working on post-closing tasks, running funding and purchase reports and pulling purchase advices, and entering data into excel to general ledger, and working on AMB to make sure all loans are entered correctly to balance general ledger.
- Answered inquiries and provided superior customer service to clients.
- Coordinated with loan officers to optimize pre-approval process, resulting in smoother overall experience for clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining organized system for tracking outstanding documents and follow-ups.
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
- Streamlined communication channels between clients, Loan Officers, and underwriters to ensure timely updates and efficient information sharing.
- Compiled and maintained accurate client records, adhering to regulatory compliance and privacy standards.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and follow-ups.
Executive Assistant
Bankable Realty
10.2019 - 07.2020
- Responsible for daily operations of office and handled marketing for company
- Mailed flyers, handled social media, and assisted President of company as well as received daily packages.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Aided in recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
Sales and Account Supervisor
Dreamlight Activewear
01.2012 - 05.2019
- Went to local and 'away' gymnastics meets to set up, sell, and advertise for more business at meets
- Also take special orders for competition leotards from club and collegiate gyms
- Responsible for club gyms that had accounts with Dreamlight to ship and return leotards to their club shop for sales
- Keep track of inventory as well.
- Coordinated with creative teams to develop innovative advertising campaigns that exceeded client expectations.
- Managed budget allocation and monitoring, ensuring optimal resource allocation for maximum ROI.
- Streamlined internal processes to improve overall efficiency and productivity within team.
- Established trust with clients by maintaining open lines of communication and promptly addressing concerns or issues.
- Acted as team leader to implement integration of agency disciplines in scientific, media, art, copy, accounting, production and creative fields of application.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
Executive Assistant
S & J Military Sales, Incorporated
03.2008 - 12.2011
- Helped President of company coordinate and manage sales meetings and office events, assisted with sales projects, and worked on planning for sales and merchandising, delegated work to associates for new projects, kept calendar of meetings, sales events, and buyer reviews for selling product, contacted and coordinated buyer sales meetings.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
Education
High School Diploma -
Princess Anne High School
Virginia Beach, VA06.1993
Associate of Applied Science -
Montgomery College, Rockville Campus
Rockville, MD08.2022
Bachelor of Science - Homeland Security
University of Maryland Global Campus
College Park, MD05.2024
Skills
- Encompass
- FIS
- Imagecentre
- Jira
- Ewire
- Microsoft Excel
- Microsoft Word
- Microsoft Works Office 2023
- Microsoft Teams
- Zoom
Timeline
Deposit Operations Analyst
Forbright Bank (formerly known as Congressional Bank)
11.2022 - Current
Treasury Assistant
Forbright Bank (formerly known as Congressional Bank)
03.2022 - 10.2022
Loan Officer Assistant
Forbright Bank (formerly known as Congressional Bank)
07.2020 - 03.2022
Executive Assistant
Bankable Realty
10.2019 - 07.2020
Sales and Account Supervisor
Dreamlight Activewear
01.2012 - 05.2019
Executive Assistant
S & J Military Sales, Incorporated
03.2008 - 12.2011
High School Diploma -
Princess Anne High School
Associate of Applied Science -
Montgomery College, Rockville Campus
Bachelor of Science - Homeland Security
University of Maryland Global Campus
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