QUARTTERIA DANIELS
Garland
Summary
Focused Deposit Operations Specialist with many years' track record of providing exceptional customer service and problem-solving abilities to the banking industry. Mastery in both deposit and loan operations. Complies with bank's procedures and security guidelines.
Overview
8
8
years of professional experience
2002
2002
years of post-secondary education
Work History
Deposit Operations Specialist
Sunflower Bank
05.2023 - Current
- Conduct daily validation of DDA, Savings and CD new account input and account maintenance performed on the core through system reports to ensure all input is accurate.
- Conduct daily validation that documents for new accounts and account updates are received and accurately completed to meet compliance and Bank requirements.
- Identify and track to completion exceptions resulting from the system and document review to adhere to bank procedures.
- Review closed accounts daily according to department procedures.
- Run reports per department procedures.
- Verify rate sheet input per department procedure.
- Provide prompt, efficient and accurate support to internal staff.
- Process research requests meeting all deadlines.
Mortgage Processor
Pulte Mortgage
05.2021 - 10.2022
- Verify loan documents including income credit appraisal and title insurance ultimately preparing application for submittal to underwriting.
- Process loans from set-up to closing in an organized and timely manner.
- Review title, legal, and settlement documents.
- Read and understand appraisals, AUS findings, title and credit reports; work with the loan officer to complete the loan.
- Pre- underwrite' loan files, assuming what conditions may be needed prior to the file being underwritten by the underwriter.
- Gather information and take each file from pre-approval to the closer.
- Input proper loan information into the system for processing.
- Review file documentation and make sure all items needed are requested.
- Contact each borrower in a timely manner to go over the process and items needed.
- Build relationships with borrowers and deliver a high level of customer service.
Mortgage Processor
PHH Mortgage
06.2020 - 05.2021
- Verify loan documents including income credit appraisal and title insurance ultimately preparing application for submittal to underwriting.
- Responsible for ensuring that all loan documentation is completely accurate verified and complies with company policy.
- Pre- underwrite' loan files, assuming what conditions may be needed prior to the file being underwritten by the underwriter.
- Review file documentation and make sure all items needed are requested.
- Contact each borrower in a timely manner to introduce yourself and go over the process and items needed.
- Read and understand appraisals, AUS findings, title, and credit reports.
- Build relationships with borrowers and deliver a high level of customer service.
- Strive to achieve and exceed productivity expectations and standards.
Senior Mortgage Processor
Fay Servicing
05.2018 - 06.2020
- Receive documents and review borrower assistance package & trailing documents for completeness.
- Mail borrower assistance package or acknowledgment letter and validate borrower assistance package.
- Assists borrowers with packages to become compliant with Trid rules and guidelines.
- Maintain a filing system for open and closed loan files to allow all employees to easily find files without assistance.
- Consistent in ordering credit reports, titles, BPO’s Appraisals, and Tax Transcripts as needed.
- Communicate fluidly and support the Account Management team (front end point of borrower contact).
- Pull all reports every day from Accellion such as the OZT, Performance, and Ancillary.
- Send OZT reports and assign loans out to all teams and Work loans for any team member that’s out for the day, including, Purchases, refinances, conventional, FHA, VA and USDA.
- Complete additional administrative tasks assigned by management in a timely manner.
- Assist with escalated issues on all loan types.
- Maintain and audit a variety of spreadsheets and report any exceptions to management.
Education
W.W Samuell
Dallas, TXSkills
- Encompass
- MS Office
- MSP
- Fiserv
- Excel
- Microsoft Word's
Timeline
Deposit Operations Specialist
Sunflower Bank
05.2023 - Current
Mortgage Processor
Pulte Mortgage
05.2021 - 10.2022
Mortgage Processor
PHH Mortgage
06.2020 - 05.2021
Senior Mortgage Processor
Fay Servicing
05.2018 - 06.2020
W.W Samuell