Liza Jackson

Consulting Services | US And Asia: Primary consulting focus is in (market research) operations including project management, data management and process utilization. Most recent projects:

Current: Paramount Unified School District (Monitoring and Evaluation Government Project)

· Partnered with Special ED stakeholders by providing training, data quality reports and analysis for compliance, monitoring and governance

· Consulted with different departments by streamlining, identifying gaps, recommending and implementing new processes and strategies to enhance workflow across end-to-end process

· Liaison with various government agencies and other districts ensure data complies with California Dept of Ed requirements.

2020 to 2021: SSP America is an SME in the Hospitality industry

(Restaurant Management in government ran airports)

· Assessed exiting process and developed new internal controls to monitor critical areas of financial control and devise both major and minor corrective actions to address risks or deficiencies.

· Formulated strategic plans and supported tactical initiatives to execute cost-savings deliverables, saving 25% of annual revenue per year

· Restructured inventory, purchasing and product utilization systems at a local site level by implementing KPIs, assessing new thresholds, creating new vendor management process

2016-2018 Sigma Lotus AG, Switzerland is an Investment Fund Manager

(Research and analysis in the development of Sovereign Wealth Funds)

· Conducted research and analysis on feasibility studies focused on potential agricultural investment projects

· Created presentation and collateral materials for various government agencies in support of developing a sovereign wealth fund

· Lead project manager on special projects across multi sector programs

• Create, implement, and set up new syndicated research services across the APAC region including Omnibus offerings and therapeutic monitors
• Support regional commercial team in branding, tracking and custom research projects across APAC Markets
• Collaborated with sales, delivery and service teams to manage seamless client experiences
• Primary field support and liaison for the Public Health team in vendor procurement, project management, field set up, QA across projects in APAC, AFRICA and European Markets

• Responsible for all areas of field operations including offline/online Face to Face Surveys, CATI (Phone) Operations (50 seats call center), Scripting and Data Processing including ISO certification and implementation
• Modernized and improved operational procedures to increase efficiency and profitability by converting field process from paper to digital within one year and cutting operational costs by 30%
• Lead Director for the Observer team, operations revenue generating arm with P/L responsibility and annual target of 3M USD
• Oversee data processing group and align them with transformational strategic initiatives including management of day-to-day operations – collaborate with internal clients on data collection, submission, validation and quality control

• Responsible for all areas of field operations including quality assurance protocols for both international and domestic projects: mall intercepts (CAPI), phone (CATI), online (quantitative), face to face, centralize location testing, online qualitative projects and multi-mode methodologies
• Supported operational growth from 5M to 30M in 5 years by implementing innovative strategies and processes and using technology to create efficiencies and new product innovations
• Client interfacing and consulting with teams of research analysts by providing guidance on questionnaire design, research methodologies and sampling options best suited for large scale multi-country and US projects
• Created initial operational plans for international expansion in London

• Responsible for all CATI (Phone) operations, both domestic and international including vendor procurement and management, project management
• Overseeing all call center operations and projects, consisting of 15 direct reports and overseeing up to 200 seats and up to 350 total employees and revenue of 10M USD per year
• Determined quality assurance benchmarks and set standards for improvement
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.