Liza Julio

· Assist with the daily tactical processes that ensure smooth movement of high-value export cargo moving out of North America.

· Assist with customer inquiries and concerns.

· Troubleshoot and resolve complex challenges involving cargo movement including customs, logistical and technical challenges.

· Document and update customer records based on interactions.

· Develop and maintain a knowledge base of evolving products and services.

· Create and coordinate international bookings for containerized freight.

• Supported international logistics and operations teams with coordination of documentation, scheduling, and communication
• Maintained accurate records of shipments, travel logistics, and operational data for reporting and compliance purposes
• Acted as a central point of contact for internal teams and external partners, managing high-volume email and communication flow
• Assisted in preparing operational and financial reports, tracking expenses, and supporting process improvements
• Coordinated cross-functional activities to ensure smooth execution of logistics and administrative processes

• Coordinated export logistics for high-value pharmaceutical shipments across international markets
• Ensured compliance with internal SOPs and global trade requirements for controlled and regulated products
• Processed and tracked orders in SAP, ensuring accurate and timely execution of export shipments
• Collaborated with warehouse, finance, and customer service teams to support end-to-end supply chain operations
• Monitored shipment status and proactively communicated updates, delays, and issue resolution to customers
• Generated Stock-in-Transit (SIT) and operational reports to support inventory visibility and decision-making
• Identified and resolved discrepancies in orders, inventory, and shipment documentation

• Processed credit notes, debit notes, returns, and pricing adjustments with a high level of accuracy
• Investigated and resolved account discrepancies by coordinating with sales, customer service, and finance teams
• Maintained detailed accounts receivable records, including invoices, credits, and payment applications
• Supported financial reconciliation processes and ensured proper documentation for audit compliance

• Managed end-to-end order fulfillment and logistics coordination for international customers and duty-free distributors
• Acted as the primary liaison between commercial teams, customers, and supply chain operations
• Coordinated order processing, shipment execution, and delivery to ensure service level agreement (SLA) compliance
• Optimized supply chain flows and improved customer service through proactive communication and issue resolution
• Analyzed operational and sales data to support business decisions and identify process improvements

Managed domestic and international shipments including bulk, FTL, LTL, and rail logistics

• Processed and tracked customer orders in SAP, ensuring accurate and timely shipment execution
• Coordinated with freight forwarders, carriers, warehouses, and distribution teams to ensure on-time delivery
• Prepared and verified shipping documentation for international shipments
• Resolved shipment delays, compliance issues, and operational exception.
• Managed and reconciled inventory across terminals and warehouse locations.

• Coordinated international and domestic shipments, including vessel bookings and delivery scheduling
• Prepared export documentation including bills of lading, commercial invoices, and packing lists
• Worked with vessel brokers, marine agents, and carriers to ensure timely and cost-effective deliveries
• Ensured compliance with import/export regulations and government requirements
• Maintained strong relationships with logistics providers and service vendors