Liza Korshunova

Managed a team of 8 representatives and a portfolio of $40 mil.

• Built and managed 4 highly efficient teams through ongoing coaching and professional development opportunities.
• Implemented project management skills to overcome obstacles, increase team productivity, and adapt to new technology.
• Coordinated individual duties and goals after careful evaluation of each employee's skill level, knowledge, and future goals.
• Participating in training: Managing and Duplicating Star Performers, How to Effectively Manage Conflict, Giving Meaningful Feedback and Building Trust With Your Team, Purposeful Management, Radical Candor, Risk Mitigation Series, Client Retention, Fraud/Phishing Detection, Importance of Team Buy In etc.

• Assisted a program coordinator/professor in creating the financial counseling program for the University of Missouri, Columbia
• Led, trained, and guided a team of 12 Peer Counselors
• Conducted one-on-one financial counseling sessions at no cost for members of the community, assisted dozens of families
• Coordinated events, presentations, and workshops on campus to promote financial literacy and education for hundreds of people

• Assisted customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions
• Maintained and balanced cash drawers and reconciled discrepancies
• Reviewed, identified, and resolved problems, details, and requirements with relevant documents for existing loans
• Followed strict privacy policies to protect the identities of all parties involved, as well as kept accurate records of loan requests and other lender/borrower information

• Worked with Columbia, Missouri community members to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income at no cost.
• Monitored and updated financial plans to comply with client goals.
• During Tax season assisted through VITA(Volunteer Income Tax Assistance) program.