Summary
Overview
Work History
Education
Skills
Timeline
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Tammy Porter

Cheyenne,WY

Summary

Dynamic mortgage professional with expertise in loan processing and closing, honed at Jonah Bank of Wyoming. Proven track record in enhancing operational efficiency through communication and teamwork and delivering exceptional customer service. Detail-oriented and deadline-driven, skilled in Laser Pro and other financial programs and fostering teamwork to ensure seamless loan workflows.

Overview

11
11
years of professional experience

Work History

Mortgage Loan Closer

Jonah Bank Of Wyoming
02.2021 - Current
  • Coordinated post-closing activities such as disbursement of funds, recording deeds, and delivering final documentation to borrowers.
  • Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
  • Improved overall operational efficiency by implementing new software solutions for mortgage processing tasks.
  • Provided comprehensive training to junior staff members on loan closing procedures and best practices.
  • Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
  • Communicated closely with inter-company staff members to promote quick and effective loan workflow.
  • Maintained detailed records of each closed loan for future reference and auditing purposes.

Loan Processor

Western States Bank
06.2016 - 12.2020
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
  • Utilized loan origination software to process and track loan applications.
  • Monitored pipelines to track and log status of loans.

HR Assistant

Wyoming State Bank
06.2014 - 06.2016
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Organized new employee orientation schedules for new hires.
  • Processed bi-weekly payroll.

Education

Bachelor of Arts - Secondary Education/English

University of Wyoming
Laramie, WY
12-1990

Skills

  • Writing and verbal communication
  • Customer service and support
  • Detail-oriented
  • Client engagement and assistance
  • Document review
  • Skilled in Laser Pro, Fiserve, Encompass, AccuSystems
  • Loan processing
  • Deadline driven
  • Closing expertise
  • Teamwork and collaboration
  • Multitasking

Timeline

Mortgage Loan Closer

Jonah Bank Of Wyoming
02.2021 - Current

Loan Processor

Western States Bank
06.2016 - 12.2020

HR Assistant

Wyoming State Bank
06.2014 - 06.2016

Bachelor of Arts - Secondary Education/English

University of Wyoming

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Tammy Porter