Jennifer Kendell
Ogden
Summary
Proven Mortgage Loan Specialist with a track record at America First Credit Union, excelling in customer satisfaction and efficient loan processing. Demonstrated expertise in document review and problem-solving, ensuring over 95% accuracy in loan closings. Known for exceptional communication skills and attention to detail, significantly enhancing team success and client trust.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
17
17
years of professional experience
Work History
Mortgage Loan Closer
America First Credit Union
11.2011 - Current
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Reduced errors in loan documents through meticulous review and verification procedures.
- Ensure that all disclosures are provided to the borrower.
- Identified potential roadblocks during the pre-closing phase and resolved issues proactively to avoid delays.
- Collaborated with title companies for smooth and accurate execution of closing documents.
- Maintained detailed records of each closed loan for future reference and auditing purposes.
Mortgage Loan Processor
America First Credit Union
08.2009 - 11.2011
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
Mortgage Loan Consultant II
America First Credit Union
02.2008 - 08.2009
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.Process loans approved by an Underwriter or an automated decision system.
Education
High School Diploma -
Bonneville High School
Ogden, UTSkills
- Writing and verbal communication
- Customer service and support
- Problem-solving abilities
- Document review
- Issue resolution
- Skilled in Encompass
- Reliability
- Excellent communication
- Attention to detail
Timeline
Mortgage Loan Closer
America First Credit Union
11.2011 - Current
Mortgage Loan Processor
America First Credit Union
08.2009 - 11.2011
Mortgage Loan Consultant II
America First Credit Union
02.2008 - 08.2009
High School Diploma -
Bonneville High School
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