Jaketa Conerway
Pflugerville
Summary
Results-driven Mortgage Loan Closer at DHI Mortgage with a proven track record in document analysis and customer service. Enhanced operational workflows and improved client satisfaction through effective problem-solving and leadership. Recognized for reducing errors in loan documents and facilitating seamless transactions in a high-volume environment.
Overview
16
16
years of professional experience
Work History
Mortgage Loan Closer
DHI Mortgage
05.2015 - Current
- Examined loan documents to ensure accuracy and adherence to regulatory standards.
- Coordinated closing schedules with clients, realtors, and title companies.
- Prepared closing statements and ensured timely funding of loans.
- Managed communication between all parties to facilitate smooth transactions.
- Assisted in resolving discrepancies identified during the closing process.
- Maintained detailed records of closed loans for auditing purposes.
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Reduced errors in loan documents through meticulous review and verification procedures.
- Reviewed and analyzed loan documents for compliance with regulatory guidelines.
Specialist II - Pre Underwriter
OneWest Bank
07.2011 - 11.2013
- Developed and implemented operational workflows to enhance service delivery efficiency.
- Analyzed customer feedback to identify areas for process improvement and client satisfaction.
- Collaborated with cross-functional teams to streamline communication and project execution.
- Simplified escrow for agents by compiling information together
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Mentored junior staff on compliance protocols and best practices in customer service.
Licensed Massage Therapist
American Chiropractic Wellness Center - Thousand Oaks
10.2009 - 11.2010
- Delivered therapeutic massage treatments tailored to individual client needs and conditions.
- Collaborated with healthcare professionals to develop comprehensive wellness plans for clients.
- Educated clients on self-care techniques and post-treatment recommendations for optimal recovery.
- Maintained accurate records of client progress and treatment outcomes to ensure effective care.
- Implemented new massage techniques and therapies based on emerging trends in holistic health.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
Education
BBA - Finance
American InterContinental University
Schaumburg, IL06-2015
Skills
Writing and verbal communication
Customer service and support
Detail-oriented
Client engagement and assistance
Document analysis
Problem-solving
Leadership skills
Timeline
Mortgage Loan Closer
DHI Mortgage
05.2015 - Current
Specialist II - Pre Underwriter
OneWest Bank
07.2011 - 11.2013
Licensed Massage Therapist
American Chiropractic Wellness Center - Thousand Oaks
10.2009 - 11.2010
BBA - Finance
American InterContinental University