Kelsey McPherson
Erlanger,KY
Summary
Dynamic Mortgage Loan Closer with a proven track record at Victory Mortgage, adept in handling high-volume loan processing with meticulous attention to detail and strong customer service skills. Leveraged closing software expertise to enhance operational efficiency by 30%, while mentoring junior staff in best practices. Notary Public with comprehensive knowledge of loan products.
Overview
4
4
years of professional experience
Work History
Mortgage Loan Closer
Victory Mortgage
09.2020 - Current
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Coordinated post-closing activities such as disbursement of funds and delivering final documentation to borrowers.
- Provided comprehensive training to junior staff members on loan closing procedures and best practices.
- Improved overall operational efficiency by implementing new software solutions for mortgage processing tasks.
- Front Desk Coordinator - Answering phone calls. Greeting customers.
- LOA ( Loan officer assistant) Assisting the Loan Officer in gathering documents from borrower to get file ready to submit to processing.
- All other office duties that were asked.
Education
High School Diploma -
Scott High School
Taylor Mill, KY08-2008
Skills
- Writing and verbal communication
- Customer service and support
- Client engagement and assistance
- Meticulous attention
- Loan Documentation Review
- Knowledge of Loan Products
- Closing Software
- Document Preparation & Disbursement
- Title and Escrow Knowledge
- Closing Process Knowledge
- Notary Public
Loan Closer for 2023
Every year the company had an Annual meeting. The whole company would get together for a yearly meeting, just to go over what the company was planning for the following year. Victory gave out awards for each department. I Kelsey McPherson won the Loan Closer award for 2023.
Timeline
Mortgage Loan Closer
Victory Mortgage
09.2020 - Current
High School Diploma -
Scott High School
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