Liza Malinis
Virginia Beach,VA
Summary
Business operations leader with extensive experience driving organizational alignment and process improvement. Collaborates effectively with senior executives and franchise networks to translate strategic objectives into measurable results, fostering a culture of transparency and responsiveness.
Overview
21
21
years of professional experience
Work History
Director of Business Operations | CEO Team
LIBERTY TAX CORPORATE
Virginia Beach, VA
01.2023 - Current
- CEO thought partner driving company priorities and strengthening organizational alignment.
- Foster collaboration across the C-Suite and department leaders from Franchise Operations, Marketing, Finance, and Product, including leadership from our sister company, to ensure alignment and unified execution.
- Analyzed current processes and identified areas of improvement in order to maximize efficiency.
- Serve as a liaison between the CEO and franchisee network, promoting transparency, responsiveness, and alignment with company goals.
- Manage operational planning and scheduling for high-priority initiatives.
- Developed relationships with external vendors to support the needs of the organization.
- Reviewed contracts for services or products provided by external vendors or suppliers.
- Collaborated with senior management on strategic planning efforts related to growth initiatives.
- Led team meetings to discuss project updates, priorities, and potential issues.
Executive Assistant to President, COO and SVP of US Field Operations
LIBERTY TAX CORPORATE
Virginia Beach, VA
01.2017 - 01.2023
- Directed operations and marketing programs to enhance franchise performance, operational consistency, and brand presence. Collaborated across departments to align field support, operations, and corporate initiatives.
- Partnered with regional directors and franchise owners to improve efficiency, service quality, and market performance.
Franchisee Assistant to the CEO
LIBERTY TAX CORPORATE
Virginia Beach, VA
01.2013 - 01.2017
- Provided high-level executive and operational support to the CEO, ensuring effective communication between franchise owners and leadership.
- Managed CEO communications, scheduling, travel and key franchise-related correspondence.
- Coordinated leadership meetings and internal communications for the CEO's office.
- Acted as a liaison between corporate leadership and franchisees to drive engagement and alignment.
Field Operations Support
LIBERTY TAX CORPORATE
Virginia Beach, VA
01.2009 - 01.2013
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Franchise Development Support
LIBERTY TAX CORPORATE
Virginia Beach, VA
01.2006 - 01.2009
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Science - Business Administration And Management
Strayer University
Chesapeake, VA10-2006
George Mason University
Fairfax, VASkills
- Business operations
- Operations management
- Project management
- Vendor and contract management
- Stakeholder engagement
- Strategic planning
- Franchise relations
- Cross-functional collaboration
- Leadership partnership
- Board coordination
- Organizational communication
- Conflict mediation
- Microsoft office proficient
Timeline
Director of Business Operations | CEO Team
LIBERTY TAX CORPORATE
01.2023 - Current
Executive Assistant to President, COO and SVP of US Field Operations
LIBERTY TAX CORPORATE
01.2017 - 01.2023
Franchisee Assistant to the CEO
LIBERTY TAX CORPORATE
01.2013 - 01.2017
Field Operations Support
LIBERTY TAX CORPORATE
01.2009 - 01.2013
Franchise Development Support
LIBERTY TAX CORPORATE
01.2006 - 01.2009
Bachelor of Science - Business Administration And Management
Strayer University
George Mason University