LIZA NAVA
San Diego,CA
Summary
Dynamic professional with a proven track record in customer relationship building and strategic planning. At ITAIP BC, led a digital training transformation, enhancing learning accessibility. Excelled in customer service at Bath and Body Works, significantly improving client satisfaction. Skilled in interpersonal communication, adept at fostering positive client and team relationships.
Overview
8
8
years of professional experience
Work History
Sales Representative
Bath and Body Works, Limited Brands
08.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Interpreter Volunteer
Casa Cornellia Law Center
09.2023 - Current
- Assisted immigrants by facilitating language support during asylum process meetings.
- Helped deliver vital resources to non-English speaking clients by accurately translating USCIS forms and instructions.
- Improved communication by providing interpretation services between non-English speaking individuals and English speakers.
- Streamlined the immigration process for newcomers by assisting with document translations, expediting the completion of necessary paperwork.
Chief of Training
ITAIP BC
01.2020 - 10.2021
- Drove positive organizational transformation by clearly articulating new policies and procedures in training sessions, media meetings, and conferences, ensuring that all team members were engaged and informed.
- Created customized instructional materials tailored to each audience's unique learning styles
- I mentored junior staff members to enhance their skills in assisting the general public.
- Managed the successful transition to digital learning platforms, resulting in more accessible and efficient training experiences.
Associate
Grupo Baio
02.2017 - 06.2017
- Enhanced customer satisfaction by effectively resolving complex issues and consistently delivering exceptional service.
- Demonstrating a proactive approach to learning and a commitment to teamwork, I broadened my skill set and made significant contributions to the company's success.
- Preparing and reviewing commercial contracts submitted by the parties involved in claims to support their cases and filings before the Port of Barcelona Captaincy..
Education
Graduate Certificate - Personal Data Protection Officer
Il·lustre Col·legi De L'Advocacia
Barcelona01-2021
Diploma - Document Management
UABC
Mexico01-2021
Master of Science - Law
Universitat De Lleida (UdL)
Lleida, Spain07-2017
Bachelor of Science - Law
Universidad De Zaragoza
Zaragoza, Spain06-2017
Certificate - International Law
Hague Academy of International Law
The NetherlandsBachelor's Degree - Law
UABC
Tijuana, Baja California 06-2004
Skills
- Interpersonal communication skills
- Strategic planning
- Customer relationship building
- Strong listening skills
- Problem-solving
- Contract negotiation and management
- Detailed-oriented approach
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Languages
Spanish
Native or Bilingual
Catalan
Professional Working
Timeline
Sales Representative
Bath and Body Works, Limited Brands
08.2024 - Current
Interpreter Volunteer
Casa Cornellia Law Center
09.2023 - Current
Chief of Training
ITAIP BC
01.2020 - 10.2021
Associate
Grupo Baio
02.2017 - 06.2017
Graduate Certificate - Personal Data Protection Officer
Il·lustre Col·legi De L'Advocacia
Diploma - Document Management
UABC
Master of Science - Law
Universitat De Lleida (UdL)
Bachelor of Science - Law
Universidad De Zaragoza
Certificate - International Law
Hague Academy of International Law
Bachelor's Degree - Law
UABC
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