Liza Viera
Spring,TX
Summary
A dynamic leader with proven expertise in staff training, development, and conflict resolution, honed at 2 Guys 1 Pit BBQ and Catering. Excelled in streamlining operations, enhancing team performance, and boosting customer satisfaction. Skilled in Microsoft Office and adept at fostering positive client experiences, demonstrating a strong blend of technical and interpersonal skills. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. I am looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Manager
2 Guys 1 Pit BBQ and Catering
Tomball, Texas
07.2020 - Current
- Managing daily operations for multiple restaurants (inventory, sales, creating staff schedules, and creating promotional ideas).
- PR/Marketing through social media to promote events throughout the Houston area.
- Training new staff to ensure excellent customer service.
- Directed recruitment, hiring, and training of new staff members.
- Monitored staff performance and addressed issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Provided leadership during times of organizational change or crisis situations.
Scheduler/Coordinator
Htown Steam
Houston, TX
05.2022 - 07.2022
- Provide direct support to office staff, owner, and client with their scheduling needs.
- Coordinate carpet services for new and existing customers at the corporate office and multiple client sites.
- Direct liaison with customers and office staff to ensure a positive client experience.
- Manage all client calls and emails with a turnaround response time of the same business day.
- Assist carpet technicians with last-minute scheduling changes.
- Created an FAQ document to send to all potential clients who require additional information.
- Follow up with all clients once services are completed to ensure a positive client experience.
Education
High School -
Klein High School
01.2015
Skills
- Microsoft Office
- Outlook
- Word
- Excel
- PowerPoint
- Candidate Scheduling Systems
- House Call Pro
- Staff training and development
- Staff development
- Conflict resolution
- Recruiting and interviewing
- Time management
Volunteer Experience
Christ the Good Shepherd Catholic Church, BACK THE BLUE - LIZA'S MISSION, Coordinated meetings with Police Departments, high ranking officials (HPD CHIEF, HARRIS COUNTY SHERIFF/CONSTABLES, etc.) distributed over 25,000 blessed St. Michael medals throughout the country, Belgium, Canada, and the United Kingdom, Public Speaking to Law Enforcement Professionals, LOCAL TEXAS RANGERS, US MARSHALS, TEXAS STATE TROOPERS, HOMELAND SECURITY, BORDER PATROL, FBI, TEXAS GAME WARDEN
Timeline
Scheduler/Coordinator
Htown Steam
05.2022 - 07.2022
Manager
2 Guys 1 Pit BBQ and Catering
07.2020 - Current
High School -
Klein High School