Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LIZA ACOSTA

St. Cloud,FL

Summary

PROFESSIONAL SUMMARY I am an industrious professional seeking a role that will enable me to utilize the skill set that I have built over the past several years to tactfully impact the success and efficiency of the organization that I work for. My vast experience working with providers, insurance company representatives, and patients to provide exceptional customer service and resolve any conflicts proves my ability to efficiently multitask in a fast-paced and high-volume medical environment. Detail-oriented and knowledgable skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational Spanish abilities.

Overview

16
16
years of professional experience

Work History

Medical Office Manager

Premier Medical Associates
01.2021 - 06.2023
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Developed close working relationships with front office and back office staff.
  • Addressed and remedied all patient or team member issues.
  • Managed four employees with various personalities and from different cultures for large physician practice.
  • Created and implemented organizational policies and procedures.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Consulted with healthcare professionals on business decisions.
  • Assisted with regulatory issues such as compliance.
  • Chronic Care Manager- called on over 80 patients on a 4-6 week rotation to improve patient relation and outcome to avoid hospitalizations
  • Patient liaison
  • Assisted with Spanish call lines daily


Benefits Coordinator/Member Service Associate

Cano Health
06.2019 - 12.2021
  • 40 Hours Per Week, patients per day with enrollment into the practice, reviewed benefits of enrollment, and assisted with related questions
  • Inform patients on details of clinic, benefits and services
  • Act as a customer service liaison between clinic patients and insurance companies, and work to resolve any discrepancies or issues in an effect manner
  • Translator when necessary, patient liaison
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.

Health Center Manager & Certified, Medical Assistant

Central Florida Internists
11.2007 - 06.2019
  • Provided an exceptional level of customer service to 30+ patients per day when completing patient registration and scheduling appointments
  • Accurately obtained and recorded patient vital signs
  • Participated in patient triage and patient prep
  • Administered injections to patients
  • Performed venipuncture to obtain blood samples
  • Assisted providers during minor surgical procedures
  • Called in patient prescriptions and refills per provider instruction and scheduled prescription delivery
  • Responsible for management of medical office with 12 staff members
  • Maintained inventories and ordered all medical and office supplies needed
  • Created employee schedules and assigned duties to employees

Education

Certified Medical Assistant |NCCT -

Central Florida College

High School Diploma - undefined

Edward R. Murrow High School

Skills

  • PROGRAM PROFICIENCY
  • Microsoft Office Suite
  • Mysis/ E Clinical works
  • Critical Thinking
  • Business Needs Identification
  • Encryption Software
  • Outpatient Clinical Platforms
  • Persuasive Communication
  • Hiring and Terminations
  • Electronic Health Records Systems
  • Microsoft Office
  • Effective Multitasking
  • Department Leadership
  • Patient Needs Assessment
  • Office Supplies and Inventory

Languages

Spanish
Full Professional

Timeline

Medical Office Manager

Premier Medical Associates
01.2021 - 06.2023

Benefits Coordinator/Member Service Associate

Cano Health
06.2019 - 12.2021

Health Center Manager & Certified, Medical Assistant

Central Florida Internists
11.2007 - 06.2019

Certified Medical Assistant |NCCT -

Central Florida College

High School Diploma - undefined

Edward R. Murrow High School

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