Lizabeth Easiley
Oklahoma City,US
Summary
Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company.
Overview
14
14
years of professional experience
Work History
Work From Home Agent
Senture
London, KY
02.2024 - Current
- Managed customer inquiries across multiple communication channels, enhancing customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted in troubleshooting technical issues for customers remotely.
- Provided accurate product information to enhance customer understanding.
- Executed day-to-day duties with attention to detail, contributing to operational reliability.
- Processed prior authorizations and medical claims for patients, ensuring compliance with documentation standards.
Online Grocery Pickup
Walmart
Tulsa, USA
11.2016 - 05.2023
- Filled daily orders for customers, meeting their shopping needs without requiring them to enter the store.
- Assisted customers by loading groceries directly into their vehicles upon arrival.
- Loaded delivery vehicles and assisted customers with transportation challenges to ensure they received their groceries.
Call Center Customer Service Representative
NTT DATA
Oklahoma City, USA
06.2022 - 01.2023
- Managed customer inquiries from home-based call center environment.
- Handled high volume of customer calls daily.
- Communicated with life insurance and annuity policy holders, agents, and lawyers to address inquiries and resolve issues.
Receptionist
Spohns Lawn
Oklahoma City, USA
08.2018 - 08.2020
- Handled calls/emails to schedule customer appointments.
- Leveraged mapping tools to optimize client scheduling.
- Coordinated with vendors to arrange pick ups and drop offs.
Order Filler
Walmart Distribution Center
Pauls Valley, USA
01.2018 - 06.2018
- Processed and fulfilled orders daily for Walmart stores in the Oklahoma area. for all Walmart stores in the Oklahoma area & giving them their product on a time frame.
- Achieved specific targets for pick rates to ensure completion of daily goals. & maintaining high pick rates to complete daily goals.
- Picked and packed orders accurately for timely distribution.
- Operated warehouse equipment safely to move goods efficiently.
- Maintained inventory accuracy through regular cycle counts.
Walmart Customer Service Manager
Walmart
Norman, USA
11.2016 - 01.2018
- Managed front end operations, ensuring efficient service and positive customer interactions.
- Reloaded and loaded self-checkout machines and all cash registers daily to ensure smooth operations.
- Oversaw scheduling and maintained clean, friendly environment to enhance customer experience.
- Collected customer feedback regularly & trying to improve the store daily with customer opinions.
- Engaged with customers to understand their needs and enhance their shopping experience.
- Collected customer feedback daily to identify areas for improvement in store operations.
Order Puller
Hobby Lobby
Oklahoma City, USA
08.2015 - 10.2016
- Pulled orders for Hobby Lobby stores nationwide, ensuring timely fulfillment and accuracy.
- Lift boxes weighing up to 50 pounds for efficient order fulfillment.
- Work independently, but also work as a group.
Chiropractor Tech
Dr Rankin & Woods Chiropractic
Norman, USA
02.2014 - 05.2015
- Greeted customers, identified trouble issues to address during visits.
- Provided therapeutic massages to alleviate muscle tension and promote relaxation., use vibration machine, use tens unit, ice/heat compress.
- Answered phone calls and scheduled appointments.
Hostess
Chuys
Norman, USA
01.2013 - 03.2015
- I greet the customers as they walk into the restaurant.
- Seated customers and discussed daily specials and merchandise.
- Assisted servers during peak hours to ensure smooth service.
- Cleaned and organized workspaces to maintain a tidy environment.
- Clean and organize.
- Motivated team members by fostering a positive and collaborative environment.
- Provided customer service by assisting guests with inquiries and needs.
Education
Associate's degree - Respiratory Therapy
Oklahoma City Community College
Oklahoma City, OK, USHigh school diploma -
east central university
Ada, OK, USHigh School -
Noble High School
Noble, OK, USSkills
- Shipping & Receiving
- Host/Hostess
- Order Picking
- Customer service
- Warehouse Experience
- Typing
Timeline
Work From Home Agent
Senture
02.2024 - Current
Call Center Customer Service Representative
NTT DATA
06.2022 - 01.2023
Receptionist
Spohns Lawn
08.2018 - 08.2020
Order Filler
Walmart Distribution Center
01.2018 - 06.2018
Online Grocery Pickup
Walmart
11.2016 - 05.2023
Walmart Customer Service Manager
Walmart
11.2016 - 01.2018
Order Puller
Hobby Lobby
08.2015 - 10.2016
Chiropractor Tech
Dr Rankin & Woods Chiropractic
02.2014 - 05.2015
Hostess
Chuys
01.2013 - 03.2015
Associate's degree - Respiratory Therapy
Oklahoma City Community College
High school diploma -
east central university
High School -
Noble High School