Lizamar Rosa Hernandez
Orlando
Summary
Dedicated professional with 10+ years in customer service, logistics, retail, and hospitality. Expertise in delivering service in fast-paced environments while ensuring operational efficiency and safety compliance. Strong communicator with a focus on detail, excelling in both collaborative and independent settings.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Package delivery (Driver)
Box Trotter Inc./Jog logistics Inc.
Ocala
05.2024 - 06.2025
- Delivered packages to residential and business addresses following established routes and schedules
- Operated company delivery van safely while adhering to traffic laws and weather conditions
- Loaded and unloaded packages, handling items up to 150 lbs with proper lifting techniques
- Utilized handheld devices for navigation, signature capture, and real-time delivery updates to ensure timely and accurate deliveries
- Coordinated with dispatch to communicate delays, route changes, and delivery confirmations, enhancing overall service reliability
- Performed basic vehicle maintenance checks and reported repair needs to maintain vehicle safety and performance
Store Associate
Wawa
Bel Air
10.2023 - 01.2024
- Delivered friendly, efficient service at checkout, coffee station, and food preparation areas, enhancing customer satisfaction
- Prepared custom food and beverage orders according to brand recipes
- Coordinated inventory rotation and stocking to ensure freshness and availability of products
- Followed food safety and hygiene procedures to pass quality inspections
- Maintained cleanliness and organization of work areas and equipment to support operational efficiency
Returns Associate
Amazon
Edgewood
05.2023 - 10.2023
- Received, unpacked, and inspected returned items to assess condition for efficient processing
- Processed returns using company software, updating customer accounts and facilitating timely refunds or exchanges
- Sorted merchandise into categories for resale, repair, or disposal in accordance with quality standards.
- Maintained cleanliness and organization of return processing areas
Package Handler
FedEx Ground
Ocala
07.2020 - 01.2021
- Loaded and unloaded trucks by hand, sorting packages by size, weight, and destination to facilitate timely deliveries
- Operated handheld scanners for precise package tracking and efficient delivery routing
- Worked efficiently in a high-volume, fast-paced environment to meet strict deadlines
- Maintained a safe work environment by following OSHA and company lifting protocols
Line Cook
Universal studios
Orlando
09.2019 - 12.2020
- Collaborated with team to uphold food quality and presentation standards, enhancing guest satisfaction.
- Prepared ingredients for daily menu items, ensuring timely service in a fast-paced kitchen.
- Operated cooking equipment safely and efficiently, contributing to a seamless service flow.
Sales/Customer Service
Auto Zone
Orlando
01.2020 - 06.2020
- Guided customers in selecting appropriate automotive parts and suggested suitable alternatives to enhance satisfaction
- Maintained in-depth knowledge of automotive products to support sales goals
- Operated cash registers, processed payments, and balanced drawers accurately
- Utilized in-depth knowledge of automotive products to effectively support and achieve sales goals
- Processed customer transactions and balanced cash drawers, ensuring accuracy and efficiency
- Ensured store cleanliness, organized displays, and followed company safety standards
Housekeeper/Dispatch
Walt Disney World
Buena Vista
04.2014 - 10.2019
- Coordinated work assignments for housekeeping teams via dispatch systems to ensure efficient room turnover
- Replenished room amenities, including linens, toiletries, and beverages, ensuring adherence to brand presentation standards
- Coordinated housekeeping team assignments via dispatch systems, facilitating timely room turnover
- Responded to guest requests and resolved concerns promptly, contributing to high guest satisfaction scores
- Reported maintenance issues and safety hazards to supervisors for immediate resolution
- Adhered to safety protocols while using cleaning chemicals and PPE
Education
Certificate - Medical Assistance
The Ohio State University
Columbus, OH 01.2020 - 07.2021
High School Diploma -
Educational Center El Redentor
Bayamon, PRSkills
- Package Handling
- Route Optimization
- Dispatch & Logistics
- Safety Compliance
- Efficient Navigation
- Vehicle Maintenance
- Customer Service
- Customer Interaction
- Time Management
- Technology Use
- Inventory Control
- Cash Handling
Timeline
Package delivery (Driver)
Box Trotter Inc./Jog logistics Inc.
05.2024 - 06.2025
Store Associate
Wawa
10.2023 - 01.2024
Returns Associate
Amazon
05.2023 - 10.2023
Package Handler
FedEx Ground
07.2020 - 01.2021
Certificate - Medical Assistance
The Ohio State University
01.2020 - 07.2021
Sales/Customer Service
Auto Zone
01.2020 - 06.2020
Line Cook
Universal studios
09.2019 - 12.2020
Housekeeper/Dispatch
Walt Disney World
04.2014 - 10.2019
High School Diploma -
Educational Center El Redentor