Lizandro Gutierrez
Los Angeles,CA
Summary
Dynamic and results-driven professional with extensive experience in customer service and DOT compliance, honed during my tenure at Swift Transportation. Proven ability to adapt and manage time effectively, ensuring on-time deliveries and exceptional client satisfaction. Committed to maintaining high standards and implementing efficient processes in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Lyft Driver
Lyft
Los Angeles, CA
12.2023 - Current
- Transported clients to specified destinations safely and on-time.
- Assisted passengers with loading and unloading their luggage.
- Managed time efficiently when making multiple stops along designated routes.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
OTR Truck Driver
Swift Transportation
Jurupa Valley, CA
04.2023 - 12.2025
- Communicated with dispatcher and customer regarding schedule changes and with customer to confirm specific delivery location instructions.
- Maintained accurate logs of working hours using electronic on-board recorder systems.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
Restaurant Waiter
The Sidewalk Grill
Los Angeles, CA
04.2022 - 03.2023
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Greeted customers, provided menus and answered questions about menu items.
Delivery Driver
Amazon DD06
Torrance, CA
01.2022 - 05.2022
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
Security Guard
Allied Universal Security Services
Los Angeles, CA
06.2021 - 01.2022
- Patrolled crowds during events to preserve order and promote security.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Monitored security cameras to identify and respond to suspicious activity.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
Customer Service Representative
Chevron
Los Angeles, CA
10.2020 - 09.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Managed time effectively to ensure tasks were completed
Shift Supervisor
Rite Aid
Los Angeles, CA
09.2018 - 09.2020
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Trained new employees on company policies and procedures.
- Scheduled staff shifts, considering peak times and individual availability.
- Counted cash on hand at shift change and closing to determine shortages or overages
- Coordinated shift workers for inventory receiving, auditing and restocking.
Team Leader
Jack in the Box
Los Angeles, CA
11.2016 - 08.2018
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assisted with customer requests and answered questions to improve satisfaction.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
High School Diploma -
Santee Education Complex
Los Angeles, CA06-2016
Skills
- Adaptability
- DOT compliance
- Customer service
- Time management
- Processes and procedures
Languages
Spanish
Professional
Timeline
Lyft Driver
Lyft
12.2023 - Current
OTR Truck Driver
Swift Transportation
04.2023 - 12.2025
Restaurant Waiter
The Sidewalk Grill
04.2022 - 03.2023
Delivery Driver
Amazon DD06
01.2022 - 05.2022
Security Guard
Allied Universal Security Services
06.2021 - 01.2022
Customer Service Representative
Chevron
10.2020 - 09.2021
Shift Supervisor
Rite Aid
09.2018 - 09.2020
Team Leader
Jack in the Box
11.2016 - 08.2018
High School Diploma -
Santee Education Complex
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