Lizanne Jump

Took inbound calls to the call center. Assisted the Patients with questions concerning their bills, insurance questions, and payment plans. I took all escalated calls working to resolve them by the end of the call.

• Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.

• Assembled pallets and crates for secure transportation of materials.

• Kept all kitchen areas clean, tidy and free of hazards.
• Served meals to residents in accordance with established schedules and dietary procedures.
• Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
• Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

• Self-motivated, with a strong sense of personal responsibility.