Summary
Overview
Work History
Education
Skills
Certification
Languages
Makeup
Interests
Timeline
Lizbet Mata

Lizbet Mata

Deerfield Beach,FL

Summary

Highly motivated and detail-oriented Senior Brand Ambassador/Shift Leader, with a proven track record of 2+ years of exceptional performance in retail and customer service environments. While at Aerie and American Eagle, I consistently surpassed sales targets, developed lasting customer relationships, and provided unmatched service. My strong training skills have enabled me to successfully onboard numerous new hires in selling and cashier behaviors. Additionally, as a licensed Skincare Specialist/Esthetician, with over 200 hours of comprehensive training, I bring expertise in facials, waxing, eyebrow tinting, chemical peels, makeup application, and more.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior Brand Ambassador/ Shift Leader

American Eagle Outfitters, Inc
05.2022 - Current


  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Esthetician License

Broward Beauty Institute, 1500 N University Dr STE 208, Coral Springs, FL 33
06.2024

Trained in

  • Skin analysis
  • Facials, Back facials
  • Waxing, eyebrow waxing
  • Eyebrow tinting, eyelash tinting
  • Chemical peels
  • Makeup
  • Facial Massages

High School Diploma -

Coral Springs Charter, 3205 N University Dr, Coral Springs, FL 33065
06.2023
  • Awarded Distinction in World Languages

Skills

  • Computer Skills
  • Customer Service
  • Exceptional communication
  • Problem-Solving
  • Time Management
  • Multitasking Abilities
  • Reliability

Certification

  • Licensed Esthetician (June 2024)
  • Adobe Photoshop Certification (2019)
  • Adobe Premiere Pro Certification (2021)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Makeup

From a young age, I've been captivated by makeup's profound and transformative power. My journey began at the age of 10, and my passion has since blossomed into an unwavering skill that I will carry with me forever. Mastering a diverse range of makeup techniques, I confidently create bold and subtle looks, constantly seeking new ways to feel beautiful. My commitment to the art has ignited a deep interest in esthetics and skincare. Makeup has enriched my life, instilling me with boundless confidence and providing a creative channel to express my unique identity.

Interests

Music

Photography

Baking

Timeline

Senior Brand Ambassador/ Shift Leader - American Eagle Outfitters, Inc
05.2022 - Current
Broward Beauty Institute - , Esthetician License
Coral Springs Charter - High School Diploma,

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Lizbet Mata